I totally satisfied with the service you provided. I will be back again
Thanks
Thank you for the car wash.
Mark was very knowledgeable and kept me informed with the process with my car. He was a true professional and I definitely highly recommend him to other customers. Thanks for serving the military veterans with a discount . Im a retired Army veteran of 36 years of service.
Eli was great and very helpful but I was very disappointed I was told my car was fixed and ready for pickup I drove in a lot of traffic turned in my loaner drove off and got to the corner and my lights dash board malfunction was not fixed. This is the reason why I dropped off my car and then had to leave me car again ana get another loaner. Not to confident about your mechanics they said they even test drove my car wasted my time going back and forth nothing fixed
Thank you
Christian was the consummate professional. Polite, helpful and cheerful. Well done Lexus.
The service rep Tino is excellent!
Chris Santos was amazing and provided great customer service. True professional and the reason why I keep my Lexus business with Crown. Made the experience seamless in and out.
Nothing more at this time.
Jerry was courteous appreciate his help and time
Tino was very helpful and he answered all my questions. Very courteous & professional.
Mark is very friendly and a great service member. I would highly recommend him to anyone of my friends or Pierce who require service at the Lexus dealership.
Eli was amazing. Friendly and approachable and helped meet all of my needs. Great communication. I hope to get him as my service advisor for my next appointment
George was very professional and helpful. He kept me updated and made the service process smooth and easy. I really appreciate his help.
6/1/ 26 at 4:30pm
The two people behind the register/ cashier did not want to help my wife and I at all. When I ask the man behind the counter for Robert, he ignored what I said, and told me, “ you need to talk to a service advisor.” This was the reason I was asking for Robert. Then he told me to see the cashier. When I ask the female cashier if there was an explanation about our car, she said, “see that guy in the corner.”
We work hard to be able to drive a Lexus and had bought two cars at this dealership and NEVER had this customer service so unprofessional.
Daniel Robles and Erica R
Elijah was quick to respond and helped with finding the solution to my tire issue. He had my car into the service queue quickly and promptly provided feedback for the next steps. I would recommend high scores for Elijah on his next review or promotion evaluation.
I was completely satisfied with the customer service provided however I had also requested alignment be done and my car is still pulling to the right. I was told it was done but still pulls.
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