Working with Alfred was an easy pleasant experience. He truly knows his vehicles and was able to answer any questions we put in front of him. Jove beyond well done!
Frank was very attentive to me and very professional.
Excellent professional customer service and advisor
Mark Gray, a great asset to Crown Lexus! So articulate, knowledgeable and
competent in his position. Was able to deliver timely updates while our vehicle is in service. Friendly and feeling of reliability are his strongest points which we believe all Crown Lexus associates should possess. Way to go Mark!
Michael was absolutely amazing. Took care of us and provided excellent customer service.
I can't help think that the repairs needed, had something to do with the repairs needed and performed by Crown Lexus the month prior. It's disappointing to have these large repairs needed for a Lexus. Makes me contemplate a different make car in future.
Kathy T
Service was done quickly. Thank you!
Faustino Ruiz provided me with outstanding customer care and service. Job well done.
Everything is clear and very good.
Alyssa greeted me with a smile by my car.
She asked me if there is anything wrong with the car. I told her there is a noise and she gets a supervisor test drive my car with me!
We go over everything and she suggests things that are due on my car at 60K besides the oil change and tire rotations. I am very satisfied with Alyssa and Cooper today! Thank you so much.
Issue: PERFORM HYBRID FAN
AND VENT CLEANING SERVICE RX350h
Est. Cost: $829.88
I did not do the service coz Lexus Longo price is $120 and Lexus Van-nuys is $240. That’s a big difference for same service .
Issue: AC EVAPORATOR
SERVICE
Correction: AC EVAPORATOR SERVICE
Est. Cost: $173.78
Issue: FUEL AIR INDUCTION
MAINTENANCE
Est. Cost: $331.24
Correction: COMPLETE PLATINUM FUEL AIR
INDUCTION CLEANING SERVICE
Did not do this services too, the car is only 1year 10months, travels 5x a week 16miles a day odo is 25090 upon service. Car almost new,Do I really need to do this service? I think something is funny wrong, not with my car though. The first service consultant when I first came no complaints coz he was straight up no funny biz, sorry about the second coz even his pricing is funny. You guys can check it out with other Lexus service center. Thank you
Very efficient and right on time
Very knowledgeable and attentive
Alyssa is the nicest person at Crown.
Frank was very efficient and helpful. I would recommend him for future services with my vehicle. Thank you Frank!
It was a painless experience. Gerardo was excellent. The guy who test drove the car with me was fantastic because he knew exactly what the problem was. I wanted to come to the dealership to have this looked at because I knew that's where the experts are. But, I kind of shy away because it seems a little expensive to go to the dealership. But, maybe I can change that thought process
I always receive excellent customer service with Faustino Ruiz. The facilities are well maintained and spacious. All employees are courteous and helpful to facilitate an excellent customer experience.
Tino was awesome
Very helpful and professional
I would highly recommend
TINO AS THE BEST SERVICE WRITER
AT
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