It was a very pleasant experience.
Brandon was great and helped me out with all my services. What I would comment on is the process to get assisted once you get there. It took a while to get helped. Similar experience when I picked up my car, there was no cashier available or in sight.
The Service writer Faustino Ruiz’s he punctual, highly professional, and diagnosed the issue within a day. What impressed me most was how clearly they explained the problem and assured me that it was all covered under warranty. The work was completed quickly, the following day.
It is rare to find this level of honesty and expertise.
The only negative is the experience with obtaining a loaner vehicle onsite. I had never asked to have full coverage ins as the is not required by law in the state of California. The requirement prevented me in the dealership allowing me to take a loaner vehicle from them. This was stressful and complicated. I had a limit on price, car availability and was charged for taxes and they said I would have to pay another day since the dealership only paid for one day. This portion of my experience is unacceptable process for a luxury dealership as Lexus. A consumer should not have to pay for faulty mechanical engineering and suffer the consequences of dealer’s rules.
Tony Hang is always welcoming and wastes not time getting you situated
Thank you! George was a pleasure working with. He was clear and efficient with the process. Will continue to work with him in the future.
Thank you!
Adriana
Big thanks to my service advisor, Maria. I genuinely appreciate your support and your help throughout the process. A true professional indeed. I highly recommend you to your executive management for a higher position. You earned it.
Absolutely! Total gentleman....he opened my door as I left dealership.
Maria was extremely helpful and attentive. She’s a very nice person and I will definitely be back for her help next time I service our car.
Brandon was very professional and described the service perfectly. He went over and above to make sure I drove off in a clean vehicle.
Brandon Hanson maintain well informed in regards the service of my car and cost.. good service
Helpful. Took time to address every little concern. Assisted with positivity and support, not appearing to be simply going through the motions out of duty and obligation. Much appreciated.
Everything went great, I just wish I was warned about how long it would take to get my car back. I was told to just wait in the lounge after I checked in, and then 4 hours passed by with no updates on time. I would’ve planned out how to get to my job on time, how to eat lunch, but I was unaware of the 4 hour wait time.
George is the epitome of Service ….. I wish I had enough money to buy 10 more cars so that I can take them all to be serviced by George. I am so pleased with the service that I received, and I think I will continue to tell people about crown Lexus because of the service department and the level of service that I received. Thank you
Maria was great, keeping me updated with the status of my vehicle. Very professional and courteous!
Much appreciated!
Richard A
Elijah was very friendly, helpful and informative.
Brandon is an experienced, kind and professional service advisor. He communicated promptly and made sure to resolve all issues and concerns. Highly recommend Brandon! 10/10!
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