Chris Santos was amazing and provided great customer service. True professional and the reason why I keep my Lexus business with Crown. Made the experience seamless in and out.
Nothing more at this time.
Jerry was courteous appreciate his help and time
Tino was very helpful and he answered all my questions. Very courteous & professional.
Mark is very friendly and a great service member. I would highly recommend him to anyone of my friends or Pierce who require service at the Lexus dealership.
Eli was amazing. Friendly and approachable and helped meet all of my needs. Great communication. I hope to get him as my service advisor for my next appointment
George was very professional and helpful. He kept me updated and made the service process smooth and easy. I really appreciate his help.
6/1/ 26 at 4:30pm
The two people behind the register/ cashier did not want to help my wife and I at all. When I ask the man behind the counter for Robert, he ignored what I said, and told me, “ you need to talk to a service advisor.” This was the reason I was asking for Robert. Then he told me to see the cashier. When I ask the female cashier if there was an explanation about our car, she said, “see that guy in the corner.”
We work hard to be able to drive a Lexus and had bought two cars at this dealership and NEVER had this customer service so unprofessional.
Daniel Robles and Erica R
Elijah was quick to respond and helped with finding the solution to my tire issue. He had my car into the service queue quickly and promptly provided feedback for the next steps. I would recommend high scores for Elijah on his next review or promotion evaluation.
I was completely satisfied with the customer service provided however I had also requested alignment be done and my car is still pulling to the right. I was told it was done but still pulls.
Great customer service as always. Service representative Jerry explained everything well and was very professional.
Very much appreciate the great service! My car is as good as new again :)
Christian is always nice to work with. Great guy and excellent customer service.
We found Mark to be courteous, thoughtful, energetic, friendly, helpful, and he wants to help.
An asset to your team.
Thank you Maria for assisting me and for the excellent customer service.
Mr.Gonzales Service quality is consistently outstanding, exceeding my expectations.
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