I asked for all communication be through texts. That was done and I was informed each step of the way.
I scheduled my truck for an oil change but once I got to the dealership I was told that even though my oil change light was on and the sticker that was put on by Toyota said it was due for an oil change. I was told that I did not need an oil change for another 4,000 miles. Had I been told all of this information when I called to set up the appt I would not have wasted my morning for what I thought was an oil change appt. Although I did appreciate the wash of my truck.
Very courteous and helpful.
Sincerely appreciate Alicia getting my Tacoma in for service before the holidays. First time using this dealerships service department and will definitely be back! Wholeheartedly recommend!
Very happy with dealership. Took time in service department to talk with mechanics as well about future services.
Did a very good job. Very courteous.
Very friendly and welcoming
Everything went smoothly! Thanks
Very efficient service. Made a new pot of coffee. Brought my paperwork to me in the waiting area, because she knew I was covered up writing Christmas cards. Very thoughtful young woman, doing an excellent job, all alone.
Thank you for getting us diagnosed and repaired in the same evening. Please recognize the mechanic and staff that worked late to make it happen.
Very satisfied nice customer service!
Friendly and great customer service!!
Every one did a great job have a Merry Christmas
Always a pleasure getting service work done. Have been dealing with Buckhannon Toyota for several years now. It's like going to visit family.
We were very happy with the service we got at Toyota today.
The lady answered all of our questions and treated us very well. We will be back again. Thanks very much!’
Courtesy and prompt response
Very friendly folks there. Thanks for great treatment while there. I spoke with Amanda sales person she is is fantastic. I'll deal with her anytime I'm ready to buy.
Very nice and friendly, they kept us notified by text and secretary coming back and letting us know
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