The service department was great however the general manager was a smart **** and was one smart comment away from getting taught a lesson on how to act. I will never be back, I’ll take my business to your competitors
Thank you for your great service.
Thanks for being courteous
Alicia Harvey was excellent to work with. She listened to me, answered my questions, and communicated very well. Josh the service manager did a great job explaining more technical items to me. He was very polite and patient.
Great service, finished sooner than expected and customer service was excellent.
Have been a Toyota customer for 30 years. It's always a pleasure to deal at Buckhannon Toyota. We have developed a great relationship.
My tire light is on, I have found scratches and a dent on my vehicle and they didn’t clear the warning lights to service vehicle.
Thanks everyone!!! You all are awesome
Thank you and I really appreciate the car wash ????
I appreciate the efficiency and courtesy that are always high priority of the service folks at Buckhannon Toyota! Thank you!
My car had a recall due to a water leak.They said they put new fabric up but when I went to pick my car up it had a water leak stain in backseat and black handmarks all over the ceiling. That was uncalled for. Somebody should of checked my car before I got a phone call to pick it up.
This employee was very friendly and approachable. She was also very professional with me and other customers.
I was very impressed that although I arrived 10 minutes prior to opening I was greeted
Very good service and we are very pleased. Thanks
Thanks for a job well-done.
It took 1 and 1/2 hours for an oil change!!! At the 1 hour point I asked about the status and was told “it’s on the rack”. When they finally brought the keys, they told me they had found a cross-threaded lug nut from my last service at your dealership and they fixed it. I appreciate that they found and fixed their earlier mistake but someone should have told me and explained that the service was going to take longer than usual. Poor communication from the Service Department.
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