Danielle kept me fully informed throughout the repair. Excellent work.
I liked the new customer service online.
Car was brought in for a diagnostic dealing with seal leaking in transfer case. Technician stated it could be found when the leak is clearly present. Was told I would have to brink back again after driving it over weekend for another diagnostic. So I will have to take another 1/2 day off at work to make this happen
I always look forward to the friendly service and professionalism I am shown each and every visit.
You are professional and excellent. That’s what matters most!
Nothing really to comment on. I’ve always thought highly of tue service department there at Coad Toyota. As long as I own my car I plan on my service being completed here.
Danielle was very friendly! We had a good experience! Thank you!
Fast service and Ashley did good job -
very professional
I was treated the way the way I try to treat people in my job ….. very nice people , helped beyond what I thought was available , my wife went out of her way to tell me also how nice she was treated . Thank you very much!!
My favorite vehicle (my truck) is working great with it’s new battery.
Everyone treated me like part of the family
I didn't like the new computer system. It doesn't add anything and takes away from your excellent personal service. I like the paper copy of the multi-inspection report. It didn't download on my phone.
Job was well done. It was an easy process. Thanks!
Excellent service. I appreciate Larry working me in and the mechanical team for the quick fix to my car.
Excellent service and customer satisfaction.
1) My appointment was supposed to be at 11am. I showed up a little early. Employee told me my appointment was actually at 2p. No big deal. I had errands anyway.
2) While waiting to check in for that appointment another customer (older male) approached me in the service department area. He made some rude comments about the holes in my jeans (rude, but no big deal). He then reached out his hand and rubbed my upper thigh where one of the jeans were distressed. I was so shocked, I couldn’t even say anything and I just wanted to get out of there. The man walked away chuckling.
3) I returned a little before 2pm. The female employee had trouble pulling up my appointment, and then determining that I actually was scheduled for 11am (but there was also a note in the system that my appointment was a 2pm for some reason, so I can see why the employees were confused). They took my car back and programmed my key fob. No big deal, I was glad they were able to still get my key programmed despite the mixup in appointment times.
4) When my key fob was done & it was time to check out, the female employee told me my total was $496.75. I had the Wheel & Tire coverage, and had been approved for the key fob, but it wasn’t in the system so I had to wait longer to check out while she verified the coverage.
5) While waiting, I asked the male employee if he had heard the older male customer speak to me about my jeans & rub my thigh earlier that day. He confirmed that he had seen & heard it, and thought maybe I knew the guy. I told him that I didn’t. He did apologize to me for that happening.
I’m usually happy with my service at Toyota. Today was not a good experience.
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