We were in a bind and Michael went above and beyond expectations. i couldn’t be more grateful or pleased with our service!
Logan, my consultant was very good.
Nick was awesome. Great experience
Colin and his team treated my wife and I, and our Z4 with absolutely the highest quality of service and respect. Our car was delivered, cleaned and serviced like it was a vehicle we purchased there! We will definitely be a return customer with the quality he and his team gave us. And will let friends and family know they are the best! I am really thankful how Colin worked with us on the progress with our car!
Phil was a great service agent.
Job well done by all associates.
Joseph is such a pleasure to deal with. He puts my mind at ease and is very trustworthy. I am so happy he answered my call and that Arrowhead BMW has gained my business. Thank you!
Taylor was great Devin must have hired him, and it’s about time to see Devin in the big office because he deserves it after all that work he put in over the years you can see the changes and difference in the customer service due to him being in charge just barely a year in. I was considering going elsewhere after a previous experience before his take over due to the bad customer service but now we will stay and buy as well from this dealership.
Both Michael and Jose were exceptional when it came to customer service. Arrow BMW should be proud to have them on their team.
Call is fantastic and I wouldn’t trust my car with anyone else.
One of the worst service advisors in my entire life. Mike was disrespectful, rude, arrogant and obnoxious. Devin the service manager was extremely polite, super helpful and attentive. He saved the day by doing what Mike should have done. I will have to rethink my sales & service choice for my next BMW. If not for Devin, the choice was made super easy by obnoxious Mike.
Carmella was very helpful and professional during the resend service.
Timely updates while waiting. He knew my car.
Oh, by the way, Colin Ware deserves a raise. Disclaimer: Today was the first day I met him.
I had a great experience Logan did a great job with updating me and informing me on everything my vehicle needs service on awesome job!
Great service, couldn’t ask for more. Jef Rasmussen and his team got the work done and communicated well! Always a great experience with Jef.
Michael Abreu is the best always puts attention to detail and answers any questions that I have, thank you !
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