Shane is always helpful and quick to respond. 10/10 would recommend him to anyone. Best service tech I’ve ever dealt with.
Michael was great. I plan to ask for him for all my future visits. I was a little surprised by one of the assistants off putting comments but I was able to look past those odd interactions in favor of how awesome Michael was.
I was not happy with my service advisor as his out the door cost quoted over the phone was not honored
Mike “magic Mike” helped us out after hours with a loaner car and was able to fix it and do some maintenance at the same time he was AAA + thank you
Coliin is a wonderful service rep. I know he helps us out the best he can. We just couldn't believe tha the cost to replace a headlight was going to cost aroung $4000.00 dollars. That is highway robbery. That was more that my service earlier last month to get 2 ne tires, replace spark plugs, oil change plan. etc. Is the Headligh made with gold.Being a senior that was a big hit financially!
Big GOLD STAR for Shane Harrington for making the service run smoothly! They also did a fantastic job on washing up the car in the end! Very impressed by the professionalism from Devon. He greeted me right away out front and pointed me in the right direction until Shane was freed up. I also liked how the young gentleman with the dark curly hair that’s in the section where they do Car loaners for the day. I should’ve got his name.
He took care of the loaner car for me and that also went smoothly!
Unfortunately, I’m on a fixed income so I have to go to discount tires, but I will get 4️⃣ new tires and also get the alignment done as well! Tomorrow!
Thanks Again Arrowhead BMW for having an excellent team in the service center! Almost forgot a big GOLD STAR for the tire specialist gosh, I forgot his name. It might’ve been Steve. He did an excellent job! so now my car will be more safe on the road, especially during the hot summer!
Susan Q
Michael is a Great Service Advisor!!
Carmella is awesome. Responds quickly.
Service was done on time as stated by service rep.
Great service rep
I had another excellent experience with the BMW Service Department, and I can’t thank Troy enough for taking such great care of me. He is always professional, friendly, honest, and truly goes above and beyond to provide outstanding customer service.
Troy was able to give me a special discount, offered a very fair price for the repairs, and arranged a loaner vehicle while my BMW was being serviced, making the entire process incredibly convenient. My car was repaired perfectly and drives like new.
This is why I continue bringing my BMW here. Every visit has been a great experience, and Troy consistently makes sure everything is handled smoothly from start to finish. If you’re looking for exceptional service, I highly recommend asking for Troy. Thank you for another outstanding experience!
Technician showed up and was very courteous. He explained everything he was doing and was done with my car in time for me to get to work on time. Definitely would like to use this service again in the future.
Carmella was very efficient and kind. Her service was excellent. However, I am not truly happy with the ceramic tint that I got. Thank you.
Amazing and professional service as always from start to finish going beyond and above to make sure all my concerns and questions are answered and addressed, I’m a returning customer ????
I had an excellent experience at the BMW Service Center. My service advisor was Joshua Childers was professional, courteous, and made the entire process easy from start to finish. He arranged Lyft transportation to and from the dealership while my vehicle was being serviced, which was incredibly convenient.
He also took the time to discuss my tires and provided honest recommendations for future replacement without any pressure or sales tactics. I really appreciated the straightforward, informative approach.
Overall, the service was efficient, transparent, and pleasant. Thank you for making the experience such a positive one!
Carmella is always knowledgeable and professional. She is hands down the best BMW Service Advisor. 1000/10
George was amazing kind and caring!
Thank you for the great service.
It went fine. Expensive as usual. My only complaint - no cookies!
There is no one like Matt !! He’s the absolute best !!
Social