Everything went as planned.
Shane provides superior customer service and is very thorough.
Car was kept over the weekend (told it would be ready the next morning). No loaner offered. When I did get the car by Monday late morning. I drove off and the check engine light came on. Had to turn around go back and wait as repair didn’t it hook everything up correctly. So,
no not good.
George was the consummate professional. He explained every service procedure that my BMW was to receive and he asked if I had any issues that I wanted check out.
George was clear and concise throughout the day. He made sure I was aware the approximate time my BMW would be ready and when I arrived to pick up my car he made sure I understood every detail that the technician found during servicing.
I felt well taken care of by George.
George was amazing. My first time at Arrowhead BMW but, I’m definitely coming back even if I have to drive those three hours to get there.
Amazing my car feels way better!
Michael Magic Mike Abreu is an exceptional service advisor, he has a wealth of knowledge regarding my car, answered all my questions and concerns in a very professional manner. He is always in a happy mood and brings this happiness to others.
Joe is very attentive and answers every question I have. Very knowledgeable and gives a great advice. Thank you, Joe!
Joe was awesome. He answered all our questions and took care of us. I will always ask for him going forward and I would recommend him 10 out of 10 times.
Matt is the best. Does what he says he will do, stays in contact, and does it very professionally! Dr Kenneth K
The level of BMW brand experience Joe is able to deliver is best in class , Joe is a true brand ambassador , thank you Joe for delivering something that is really hard to find anymore and that’s a good experience in the retail , service sector .
Josh was great to work with!
I was extremely pleased with the service that I received today on my vehicle. Carmella was so nice! She kept me updated with my vehicle and the time that the wheel would take to repair. I was very pleased with her and thought that it was so nice of her to give me her cell phone number as well as her direct line.
Excellent service.George is an excellent person and very professional.
I was very well taken care of and was very happy throughout my car being worked on.
Thank you for the excellent service Joe!
Colin was very thorough and willing to explain things. He answered all of my questions and exuded professionalism. Thanks Colin!
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