Acura of Auburn Auto Repair Service

Geri-Lynne and the service team were simply amazing- best automotive customer experience I have ever had. I will in future go nowhere else- thank you!

Jeff is always a pleasure to deal with!

As always fantastic service from the entire service team at Acura of Auburn

He was great!

Awesome job as always!

The splash plate on my car was not resecured properly, and as I was driving on the highway, it fell off and was dragging underneath my car. I had to call AAA for assistance to come take the part off. The Acura technician was negligent and not only was it terribly inconvenient, as it forced me to reschedule my entire day, but it was also a safety issue, as I had to wait on the side of the road with my infant in the backseat as I waited for AAA to come. Now, I purposely did not fill out the customer satisfaction survey until today because I was waiting to give Acura a chance to make it right. However, when I called and asked for the part to be replaced and put back on AND for a refund of the $230 that I paid for the service (because it was not done correctly) I was told that they can either get me a new part and replace it for free OR give me a refund. That is completely unacceptable. The part should be replaced for free anyway, and the refund should be given because I paid for a service that was not done properly. I have been a long-term customer at Acura of Auburn, but the fact that I am not automatically being given a refund for negligent service AND getting the new part replaced for free shows me that Acura’s claim of being dedicated to customer satisfaction is a joke. Once the part is replaced, I will not be returning to Acura of Auburn.

Would like to have had car detailed and cleaned would gladly paid the fees

As always very happy with the service department at Acura of Auburn

Jeff was excellent! He’s professional and personable. I love knowing that when I bring my vehicle in for service there is a team there that I truly trust.

Its always a pleasure at Acura of Auburn. Knowledgeable staff with great customer service. A+

Much improved service and communication. Well done!

Jeff is great to work with and he has been assisting with my car maintenance activities for 15+ years

I was kept informed and car was fixed in the timeframe originally quoted. Best of all the car is running like new!

Perfect service as usual!

Acura of Auburn is a model dealership

The team is the best in the business.

Geri-Lynn is always excellent with customer service and pleasantness. I really enjoy bringing my car to Acura and having Geri-Lynn take care of everything for me. A+++++

Great service!!!

Geri is great. So is the other staff person who helped me out. It was a great positive surprise to be given a car wash coupon at the end of my stay.

Thank you