This is my second consecutive visit with Andrea as my service advisor. Both times she was extremely professional and helpful. She helped me navigate through the often stressful experience of vehicle repair. Shortly after leaving the dealership she called me to ensure I was completely satisfied with my vehicle services. Great customer service representative!
Tyler was professional and courteous. He also explained everything so easily understandable.
Bonnie was kind and professional. She kept me informed along the way and made me feel like a valued customer. Linda T
Bonnie Jimenez is simply fantastic. 10/10
Bonnie is such a good communicator. She's friendly, she explains precisely what care my vehicle might need. She's the prime reason that I continue to go back to the dealership.
I like Bonnie and the service was excellent. My only issue is with the time I was told the service was take 60 to 90 minutes. At 90 minutes I went to check my car to see if it was still in the service bay and it hadn’t even gone in yet. I was out of there in 2.5 hours. Next time, a more realistic estimate of the time involved would be appreciated. If I had known it was gonna be 2.5 hours, I wouldn’t have waited at the dealership. This is not the first time I have experienced this. All I ask is that you be accurate with your service estimate time so I can make my plans accordingly.
I loved the service he had provided for me, made it easy and understood me!! most definitely coming back to this honda amazing work!!
Andrea Samayoa was great! She was very knowledgeable, in all aspects of car repair. I will definitely come back, because of Andrea. I was very pleased. Thank you Andrea!! You're the best!
I received an excellent service from Bonnie.
Luis is great, works hard and is personable. The check in call was appreciated. Keep up the good work.
I've already contacted them through text and email but they have yet to contact me! They ripped me off on my service of my tire rotation. It wasn't done and I have proof 2 different ways. I want a refund and an apology.
Thank you Bonnie for always providing me with the greatest service.
Handles everything perfectly and patiently! Best service person there is in SB Honda !
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