The service was completed . My car was clean and they sent me home. Perfect!
The service was fine. The behavior of one employee working in the service department was truly disappointing. I voiced my concern to the service manager who told me that he would “handle it”. I hope he did because surely you don’t want women that walk through your service department to feel as uncomfortable as I did today. I felt as though I was walking through a high school or prison instead of a luxury car dealership.
System won't allow me to pay bill??
Great friendly staff but your yes or no first question made no sense.
I already spoke with my service sales person and I am still not happy. I came in thinking that this visit would be a simple oil change, but I was told that this maintenance was a big one which could take a couple days and ~$4k. Boy did your company take me to the cleaners. The work done was a basic oil change with a couple other small items (4 hours in the shop and could only have been 1-2 hours of actual work), but you still charged me for 8 hours at $260/hr and all the other heavy markups $3,908. You won this time but I am going to have to go elsewhere. I don’t treat my customers this way and I don’t work with companies that act this way. You can call me if you want (****-****-xxxx).
Madalyn was awesome as usual. Very professional and courteous.
Madalyn was outstanding and I really enjoyed seeing the videos throughout the process. First time seeing this. See you tomorrow for my other ride. Tom
Great team and always helpful
I would likeverbal communication. I appreciate having a written record of communication exchanges but today I noticed a difference in what was texted vs what is on the invoice
Maddy was attentive, courteous and took charge to get my car done promptly. She also had knowledge of some technical things I asked and then looked up quickly, the one item she didn’t know to get my answer. Well done
Had my car for a week, unable to diagnose. Picked up the car and the problem happened the same evening.
Not satisfied. Service isn’t the problem, the car is
Madalyn always is top notch.
Suzanne was amazing to work with. Truly professional in every way. I was in a bad spot with my prior Alfa and the team at the dealership works quickly to place me into a new Alfa all while keeping my situation financially in front of mind. All around great experience
If it wasn’t for Madalyn ****’ excellent customer service skills, I WOULD NEVER take my Alfa Romeo to your dealership…that ‘new guy’ (service rep) you recently hired?…not good! Madalyn always goes above and beyond her services. If I decide to take my vehicle to your dealership, I ONLY want to deal with Madalyn. Even my wife compliments her….
Also, find your pricing structure on ALL particular services, a bit obscene and gouging! Come on, $2k for 40k mile service? $600 for battery change?
Dave ****-****-xxxx
Madalyn was great! Very attentive and helping. She deserves a raise!
Both my service agents were fantastic. I live near the Sarasota Masarati location but the service was so bad. Masarati St Pete is worth the drive because of the customer service. Thank you
Social