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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1481 reviews 62%
4 star 447 reviews 19%
3 star 72 reviews 3%
2 star 189 reviews 8%
1 star 219 reviews 9%
Review Us
George S.
2 out of 5
4/18/2023
It took almost 2 hours to fix something that Kia estimated to take 30 min or less.
Gloria M.
2 out of 5
4/16/2023
Your service people was very rude and the assistant manager is rude too I want ever bring my car back there and I want recommend this place to anyone ????????????????
Net O.
4 out of 5
4/16/2023
Steven was attentive to my needs as a customer from the time i drive in to the time i left, he kept me informed of everything i had asked to be done including cost and time, Steven was polite, courteous and had an outstanding attitude, i wasn't anxious nor in the dark nor rushed, Steven is my go to guy, Really enjoyed doing business with him, Ms. Oden
Earlene S.
1 out of 5
4/16/2023
On 4/15/23 I had my car serviced and would greatly appreciate a call to dictates how displeased I was with the poor customer service that was provided. My name and number is Earlene S
Piotr B.
5 out of 5
4/16/2023
Great friendly service provided well done!
Lisa S.
5 out of 5
4/16/2023
EXCELLENT... EXCELLENT... EXCELLENT!!!! REBECCA IS ABSOLUTELY AMAZING! I AM A RETAINED CUSTOMER. ONLY REBECCA AND HER TEAM CAN SERVICE MY TRUCK!
Armando G.
5 out of 5
4/15/2023
Michael was very polite and helpful. Would definitely recommend Kia in this location. Very friendly and the location is always clean and helpful.
William A.
4 out of 5
4/15/2023
Bruno was professional and delivered when promised.
Ljupcho A.
1 out of 5
4/15/2023
When I made the appointment I told Michael I have a recall and passenger low beam headlight not working but he forgot to add the problem I have with the headlight not working, so when I arrived at the service he was saying that I never asked for the headlight issue and made me look as a lier. He didn’t do anything to fix his mistake and I left the service with the headlight problem still existing. I will never come back to International Kia.
Kim B.
4 out of 5
4/15/2023
Isabel was a lifesaver
Michael G.
2 out of 5
4/15/2023
I didn't get a great service. Im very upset with kia service department. I dont feel like a kia family member.
Randal T.
5 out of 5
4/14/2023
The service department handled the process professionally and courteously. Well done. Thank you.
Blanche B.
3 out of 5
4/14/2023
I will be glad to fill the survey out.
Colleen M.
5 out of 5
4/14/2023
Very satisfied with my service appointment today. Staff super helpful and nice
Sally W.
2 out of 5
4/14/2023
Offered a free car wash & did not receive it.
Patricia V.
5 out of 5
4/12/2023
Mike was extremely helpful and made me feel comfortable He went out of his way Superior Customer Service I will and already have refer family and friends to Kia
Kelly B.
4 out of 5
4/12/2023
I would be more than happy to fill that survey out, Michael Cooksey was absolutely professional, extremely polite and went beyond to answer some questions I had.
Maria W.
5 out of 5
4/12/2023
Great customer service! I was greeted right away and taken care of in a timely manner. Thank you!
Larry B.
5 out of 5
4/12/2023
Fine job
Nick T.
1 out of 5
4/11/2023
We are required to come back for another visit because of a recall that is no fault of our own. A recall should require one visit.

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