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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1481 reviews 62%
4 star 447 reviews 19%
3 star 72 reviews 3%
2 star 189 reviews 8%
1 star 219 reviews 9%
Review Us
Ursula B.
5 out of 5
5/4/2023
Very satisfied. Quick turnaround time and answered all my question
Gillian L.
5 out of 5
5/3/2023
He was very professional and explained everything with my car. Will be coming back
Terrence K.
5 out of 5
5/3/2023
Isabel was great!
Carlous B.
5 out of 5
4/30/2023
None
Stephanie S.
1 out of 5
4/30/2023
I was dissatisfied with the length of time that my car was gone. I was dissatisfied that it was the second time in five months that the same code came up (camshaft) and that it was not handled properly the first time. I am dissatisfied that the issue regarding the failure of the oil light to alert a problem has never been addressed last time or this time. I am dissatisfied knowing that my vehicle is consuming too much oil without a solution. I am dissatisfied that the safety download from the increased thefts was not addressed while my car was in the shop. I remain concerned that my original diagnosis at another shop reported that I needed a new motor.
Denice T.
5 out of 5
4/30/2023
I appreciate the service team took my car even though I did t have an appointment and it was past 1pm on Saturday. They were accommodating and the customer service was excellent. Thank you Orland Park, Il KIA dealership.
Laura Z.
5 out of 5
4/30/2023
I was very pleased with quick service and everyone being helpful
Roberto N.
5 out of 5
4/29/2023
Excelente service and very profesional with Bruno, all ok thanks - Roberto
Dorothy B.
4 out of 5
4/29/2023
Bruno did a great job keeping me informed an was also able to find an answer to a question/problem I was having with the door locks. I was very satisfied.
Wendi M.
5 out of 5
4/29/2023
Great and quick service!! Thank you!
Larry B.
5 out of 5
4/28/2023
Great service
William B.
3 out of 5
4/28/2023
Paper work questions
Rasheedah R.
5 out of 5
4/28/2023
Bruno was awesome, great customer service!
Therese B.
5 out of 5
4/28/2023
Bruno did a great job! He is friendly, knowledgeable & made my visit smooth. Bruno has great customer service skills!!!
Sharon D.
5 out of 5
4/27/2023
Very attentive and helpful
Candace P.
5 out of 5
4/27/2023
Mitchell has provided professional and excellent service each time I have come in. I always hope when I have to come in be is here to help me
Tamera C.
1 out of 5
4/27/2023
I wanted the anti-theft update to car which is what I made an appointment for. After waiting for some time, they said the anti-theft software is down, so the wait will be longer. Then, two hours go by and they say that I can’t get the anti-theft update for my car due to the make of it. All he did was a regular software update. He should have that when I first got there or really before I came to the dealership. I am very unsatisfied with my service.
Jennifer B.
3 out of 5
4/27/2023
Steven walked up to me to see what I needed when I drove up. I'm going to sound like a nutter but he has a good-person-vibe. Someone I can trust. That's not always the case when I walk in to this dealership. I've only had 1 interaction with him but seems like a keeper.
Ray R.
5 out of 5
4/27/2023
Great service, and service was done very promptly, which we really appreciated.
Thomas Z.
1 out of 5
4/26/2023
Bruno was fine, however, The car wasn’t even washed after I had to bring it in for a warranty issue. I saw signs all over the dealership about getting your car appraised because you wanted to buy it. I asked to get my car appraised and the used car manager said he doesn’t want it because it has too many issues. It’s a 2021 Kia forte GT that we just bought brand new from your dealership about a year and a half ago. The only issues have been warranty issues. That says some thing about your product when the dealership doesn’t even want to buy back its own vehicle.

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