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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1481 reviews 62%
4 star 447 reviews 19%
3 star 72 reviews 3%
2 star 189 reviews 8%
1 star 219 reviews 9%
Review Us
Michael J.
4 out of 5
5/12/2023
Fast response.
Janet H.
5 out of 5
5/12/2023
The Tinley Park, Illinois service center staff are always professional and provide good service. Keep up the good work!!!!
Julie K.
5 out of 5
5/11/2023
Great service, as always.
Beverly A.
5 out of 5
5/11/2023
None
Edward F.
2 out of 5
5/11/2023
I received an email informing me I had a service recall issue. I then made today’s appointment to address the open recall issue. Upon arrival at the dealership I was informed I had a total of 3 open recall issues. After working on my car for over 2 hours I was informed that it was all a mistake and that I did not have any open recall issues. I ultimately spoke with the service manager who was dismissive and rude towards me. I am not pleased with the way this was handled and how i Was treated by the service manager. My service advisor Mike was polite and courteous.
Karena R.
5 out of 5
5/10/2023
Very polite and friendly. Kept me informed about what was going on.
Rodolfo F.
5 out of 5
5/10/2023
I’m very happy with yours professional service thank you keep up the good work
Karen M.
5 out of 5
5/10/2023
Bruno was very professional. He answered all my questions to the best of his knowledge. I was very satisfied with my service.
Claudia C.
5 out of 5
5/9/2023
Mitchell was very professional and truly appreciated his customer service. Thanks again
Robert N.
5 out of 5
5/9/2023
Michael was very pleasant and professional to work with. I had a great experience and when’s the last time you can honestly say that!
Mark K.
1 out of 5
5/9/2023
Picked up the Sorento after the recall work was completed. Got in the vehicle and none of the buttons on the steering wheel worked. Went back in and had to wait about an hour for it to be fixed. You would think that the mechanic who worked on it would of checked it since I heard that this was common after the anti theft was installed.
Robert C.
2 out of 5
5/7/2023
Paid over 500 dollars and the vehicle was not fixed. Then was told a new catalytic converter needed over 2100 dollars took vehicle to my tuffy center they found my oxygen censor disconnected and engine cover not in place. 65 dollars vehicle running fine. Your service manager needs some customer service skills.i was asked to leave the premises. Who ever the tech that serviced my vehicle should be fired for incompetence give me call
Sharon D.
5 out of 5
5/7/2023
Great job Kevin.
Keith Y.
5 out of 5
5/7/2023
Great job
Tina P.
2 out of 5
5/7/2023
I’ve been there twice with an appointment and when approached by the serviceman, they all seem in the dark why I’m there. I feel very unwelcome.
Ken R.
1 out of 5
5/6/2023
It was found I had a nail in my tire and there was no mention of it until it was time to pay the bill. He was just going to let me leave with a mail in my tire without offering to have it repaired.
Vito M.
1 out of 5
5/6/2023
We had a reservation for 1130 for simple oil change and tire rotation. My wife sat there for 2 hrs, and finally someone told her that the car has not been looked at yet. She wasted 2 hrs and still no service. She had to ask for a ride home.
Debra S.
5 out of 5
5/5/2023
Bruno was amazing very courteous and professional! Explained everything thoroughly and made sure I was comfortable while I waited!
Terrence B.
4 out of 5
5/5/2023
I couldn't jave been happier
Tina J.
5 out of 5
5/4/2023
It was complete, quick, and I was treated very well.

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