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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1481 reviews 62%
4 star 447 reviews 19%
3 star 72 reviews 3%
2 star 189 reviews 8%
1 star 219 reviews 9%
Review Us
Ronald F.
4 out of 5
7/2/2023
I. Had a 1:30 appointment and was taken on time. Service writer explained what service was available and the approximate time ,took me to the waiting area when my vehicle was done took care of the paper work .
Adrienne R.
5 out of 5
7/2/2023
Good timely service was received.
Caitlin P.
3 out of 5
7/2/2023
It did take a lot longer then I expected.
Leonardo T.
5 out of 5
7/2/2023
Thank you
Jayna R.
5 out of 5
7/1/2023
Rebecca was fantastic in orchestrating the fix my recall issue. She was especially accommodating, going way above and beyond, in arranging the use of a loaner vehicle for me. I wish every business had employees of her caliber. Thanks, Again!
Susan H.
5 out of 5
7/1/2023
Everyone was wonderful. Service was done quickly.
Patsy P.
5 out of 5
7/1/2023
More than I expected. Thank you
Michael J.
5 out of 5
6/30/2023
Work was performed in a timely manner.
Rachel M.
5 out of 5
6/30/2023
The service was quick and personnel were friendly.
Kalvin N.
5 out of 5
6/29/2023
Yes
Alan H.
1 out of 5
6/29/2023
He was unable to address no-start issue of my vehicle because Kia has given him insufficient technical equipment to analyze my car’s computer problems, and there are several. Will never buy another Kia and will advise my wide social network of my bad experience.
Lisa M.
5 out of 5
6/29/2023
Thank you!
Bernard K.
5 out of 5
6/29/2023
Well done!
Kendall E.
3 out of 5
6/29/2023
Mike was great. He apologized for the long wait and explained the reason why. He also offered a shuttle to nearby locations if necessary.
Enos W.
1 out of 5
6/28/2023
The actual service was good, but I would like to speak with someone from upper management. I am not very happy with the fact that I brought the car into the shop when I had just 15000 miles because it was hesitating and the looked at it and told me there was nothing detected and the same hesitation continued until I got well over 100k when it got worse. There was still nothing detected, but the car has high turbulence, So I needed a new transmission after 2 years.I was a Kia enthusiasts, but this took the cake away. I am set back $5400 that is really tough at this time. This transmission was bad and I am asking if Kia will refund for the transmission?
Darlene T.
5 out of 5
6/28/2023
Thank You
Robert K.
4 out of 5
6/28/2023
Kevin was super!!!
Stephen F.
5 out of 5
6/28/2023
Everything was great!
Edwin W.
5 out of 5
6/27/2023
I appreciate the service team in Orland. They were very professional and kept me informed.
Jeremy J.
3 out of 5
6/26/2023
I think I need my timing chain replaced

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