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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1481 reviews 62%
4 star 447 reviews 19%
3 star 72 reviews 3%
2 star 189 reviews 8%
1 star 219 reviews 9%
Review Us
Dale P.
1 out of 5
8/9/2023
Asked about error messages for lane departure, high beam assist as nd forward collision and told they would look at but never did and then Girl behind desk said they can’t because if I needed a loaner car I can’t get one because I didn’t buy my car thru them What a crock of ****
Charese S.
5 out of 5
8/8/2023
Glad everything went well.
Jamal H.
5 out of 5
8/7/2023
Customer friendly and clean atmosphere, felt welcomed.
Samella R.
1 out of 5
8/7/2023
I asked the technician to help me turn off the automatic lights. The technician gave me false information regarding my lights being turned off. They're still on. I need them off. I am very upset. My need wasn't met at the dealership.
Jaclyn D.
5 out of 5
8/5/2023
Ismaeel did a fantastic job!
Caroline M.
5 out of 5
8/5/2023
Steven is an excellent employee and very knowledgeable. I will recommend him.
Stephanie K.
4 out of 5
8/5/2023
Great service today. Rep really nice and double checked the vacuum I requested Reasonable wait time. Appt honored.
Michael V.
2 out of 5
8/5/2023
It seems the only thing Kia is committed to is getting as much money out of anyone foolish enough to buy their cars. Orland Kia knows my engine is defective but insists I pay an inflated price to replace my starter. The starter burning out is a direct result of engine failure. I will be in contact with the Better Business Bureau about the practices and “procedures” at International Kia of Orland.
Gerald H.
5 out of 5
8/5/2023
He answered all my questions and helped me get registered with the correct coupon to use for my service needed to get done.
Daniel G.
1 out of 5
8/5/2023
Michael was great but unfortunately he forgot that my vehicle was in for an oil change in addition to all the recalls, so I got stuck waiting for another almost hour after I was initially told my vehicle was ready
Patricia M.
5 out of 5
8/4/2023
Excellent service as always
Mike K.
5 out of 5
8/4/2023
Excellent customer service by Mike, he called me several times to give me status updates on the car.
Judith D.
4 out of 5
8/4/2023
Rebecca was very nice. I do however, think you charge way too much for a simple oil change. I may look elsewhere for my next one.
Dolores M.
5 out of 5
8/3/2023
Rebecca is the BEST and a true asset to your organization
Thomas L.
2 out of 5
8/3/2023
I was not satisfied with them telling me that I had to use full synthetic and the very high price for it. I also wanted a tire rotation and was told that the tech said it wasn't needed. How does he know if it needs it or not. Also the blonde with the pony tail that works in service should learn some customer skills. I've been coming there for 7 years now and the service dept. seems to be going down. The manager of the service dept. even told my wife last time that if she didn’t like it there she could go somewhere else. I guess I should take my business somewhere else also.
Eugene G.
4 out of 5
8/3/2023
Always treated well, and Great Service!
Sajish J.
5 out of 5
8/2/2023
Its well done and the interaction was very nice
Dolores R.
5 out of 5
8/2/2023
Mike was terrific. Kept us informed
George D.
3 out of 5
8/2/2023
Outstanding. He is clear and concise with information and works to solve problems while avoiding excuses.
Brenda W.
5 out of 5
8/1/2023
Thank you. Mr. Jarad was awesome. He was very professional and has great customer service skills. You need more staff like him. Mrs. Brenda W

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