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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1481 reviews 62%
4 star 447 reviews 19%
3 star 72 reviews 3%
2 star 189 reviews 8%
1 star 219 reviews 9%
Review Us
Michael T.
4 out of 5
10/4/2024
Melissa did a great job of communicating the process of performing an oil consumption test along with the follow-up action required on my part. She was professional in every aspect of our interaction
Keri M.
5 out of 5
10/4/2024
Melissa was awesome from start to finish. She was extremely informative and stayed in communication with me throughout the day. Best customer service that I have received in a very long time.
Jennifer O.
2 out of 5
10/4/2024
Kyle was great and very helpful. My answer to the question is in no way a reflection on him. My disappointment is with the amount Kia charges for repairs. I was able to get both front and back brakes & rotors fixed for half the cost Kia’s service department quoted me. Kia’s service repairs are simply unaffordable to me. But I will say this, the employees at the service department are always very nice, kind, and helpful.
Karen B.
2 out of 5
10/4/2024
She gave you a different telephone #. Please use it. Karen B
Rickey S.
5 out of 5
10/3/2024
The service was FANTASTIC
John M.
4 out of 5
10/3/2024
Melissa was wonderful and clearly explained the process to me. Great experience.
Ken M.
2 out of 5
10/3/2024
My total online showed $199. When I picked up the car it was $276. I also brought it in on a Tuesday for a recall. I got a call back the same day saying there was an electrical issue and a diagnostic tech needed to look at it and it won't be until Thursday or Friday. I heard nothing and called on Saturday. The person who answered said there was no update and they called the service desk but no answer and left a message to call me back. They finally called on Monday and said it was ready. There was no explanation on what was wrong with it. The $199 was for an oil change and 2 replaced filters. Where did the extra $77 charge come from?
Daniel S.
5 out of 5
10/1/2024
I like the attention to making sure the customer is treated well
Jennifer M.
2 out of 5
10/1/2024
Slow service for a scheduled oil change. Now I know things happen and come up, so maybe explaining when I showed up that there was a back up and they wouldn't get to my vehicle until I had already sit there for an hour. I could have finished my work call at home and then come back or plan to do something during the time frame.
Lisa Y.
4 out of 5
9/30/2024
????
Mia O.
1 out of 5
9/28/2024
I was not told the full story about why my car was stalling out. I was given a “new” engine in less then 2 weeks and not even 10 hours later my car stalled out && was sent back to the dealership where I was told its my fault because of water in tank from “bad” gas when gas was not put in the car. I feel scammed and not helped
Philip T.
5 out of 5
9/28/2024
Melissa was very polite and very helpful.
Joseph S.
2 out of 5
9/28/2024
Melissa and the department were terrible for both of my experiences
Daniel A.
1 out of 5
9/27/2024
Tried to contact Brian through texts and phone calls and never got a response. I received multiple texts stating that I just needed to contact him if I had a question. Seems those texts are just bs. It does not seem that communication with your customers is much of a priority.
Leslie B.
5 out of 5
9/26/2024
Very knowledgeable and great customer service!
Nicholas H.
2 out of 5
9/26/2024
No one ever called me to say my car was ready. I called and no one could answer such a simple question. I was forwarded to voicemail and she never called me back. My husband calls as well with him to be left on hold. Absolutely terrible service yesterday!
Robert R.
5 out of 5
9/25/2024
Job well done...
John D.
5 out of 5
9/25/2024
Well done
John D.
1 out of 5
9/25/2024
What a joke. You had my car for 6 days and DIDNT DO ANYTHING. Your dealership is a complete disgrace. Tell Paul and Melissa they failed a valued customer. If I had the time and energy, I’d type up the timeline that started with me paying for the part in July/August and leading up to September 24th debacle. But you fools aren’t worth it.
Michael G.
5 out of 5
9/24/2024
Melissa did a great job with my service on my car.

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