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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1481 reviews 62%
4 star 447 reviews 19%
3 star 72 reviews 3%
2 star 189 reviews 8%
1 star 219 reviews 9%
Review Us
Lafaye G.
5 out of 5
4/9/2024
Very realistic and honest
Theresa S.
1 out of 5
4/7/2024
First of all the prices kept changing. It was as if the Mechanic didn’t do a throughly checkup the fist time and I really believe it was conspiracy to get as much money as possible.It was not professional quoting me almost 4 different prices . I wonder if everything was done or was I just told it was some stuff was not on my receipt.what was your cut?
David K.
5 out of 5
4/7/2024
Good job everyone!
Alexandra M.
2 out of 5
4/7/2024
Brian was wonderful and helpful. However, I had a booked appointment to change my tail light on a 3 month old car that was a 30 minute fix, and I waited 2 hours. Why did I book the appointment only to have to wait for all of the walk ins before me? I could have done that as well rather than booking an appointment if I was expected to wait hours. Very frustrating.
Patrick T.
5 out of 5
4/7/2024
Job well done
Charmaine M.
5 out of 5
4/6/2024
N/A
Therese W.
5 out of 5
4/6/2024
Very good service
Prasanna M.
5 out of 5
4/6/2024
Thanks
Willie O.
5 out of 5
4/6/2024
Brian was extremely professional, courteous, & helpful.
Kerry D.
5 out of 5
4/6/2024
Extremely helpful and informative
Terrence B.
5 out of 5
4/6/2024
Very professional. Kept me informed
Richard C.
4 out of 5
4/6/2024
Always bring our vehicle here for service. Staff very helpful. Have purchased our last two vehicles here.
Michael N.
5 out of 5
4/5/2024
Excellent customer service by Brian Wilson.
Paul H.
4 out of 5
4/5/2024
The only problem that occurred was that it took nearly 2 hours to get my oil changed. The service advisor said that was because the oil technicians were not in today and the regular mechanics had to do the work otherwise, I am completely satisfied with the experience.
Kendall B.
5 out of 5
4/5/2024
Steven did. Great! Went above and beyond to satisfy me
Andrew W.
2 out of 5
4/5/2024
They had my car 3 months no loaner car and the service sucked
Trevor B.
5 out of 5
4/5/2024
What a great experience. Brian was helpful, friendly and nice. I will definitely come back to get my next kia here. Thank you
Marylou R.
5 out of 5
4/4/2024
Great service. The quoted time was accurate.
James B.
3 out of 5
4/4/2024
The only problem is that the technician could not replicate the problem/condition with the window not closing properly - which was the reason I brought the car in - I sat in the waiting area for a little over an hour and would not have done this if I didn’t think there was something wrong with the vehicle. I understand that they inspected the car and couldn’t find the cause of the problem - but that doesn’t mean it isn’t there
Henry D.
4 out of 5
4/3/2024
Unbelievably amazing experience. I had a terrible experience with Berwyn after my regular KIA dealership became too busy to get an appointment (Lincolnwood). International KIA will be my go-to location from now on for service (we own two KIAs).

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