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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1481 reviews 62%
4 star 447 reviews 19%
3 star 72 reviews 3%
2 star 189 reviews 8%
1 star 219 reviews 9%
Review Us
James C.
5 out of 5
7/2/2022
Mitchell was very professional and personable. I enjoyed my experience!
Charlotte M.
4 out of 5
7/1/2022
I’m sorry that I couldn’t have you service my car because of my warranty.Ms. McDuffee was very professional in assisting me. In the future I will know the fine print of my warranty.
Xtreme Autobody.
1 out of 5
7/1/2022
Brought in for a prescheduled appointments for 2 safety recalls and a trans flush and fill. Requested quote before service. Didn’t happen worked preformed without consent. No safety recalls were preformed during service. Upon pick my vehicles custom wheels were damaged. Service maneger kicked me out forcing me to call police and obtain a police report against the dealer and formal complaint #1. This is my formal complaint #2. Bbb and Kia corporation will receive documentation of pre and post service.
Mark W.
2 out of 5
6/29/2022
This is the second time in two weeks since purchasing one of your vehicles that I had to bring it in for service. Once because the brakes failed and it needed a brake caliber now your saying it needs a tie rod and because of that it now has to have a alignment. This vehicles seems to me isn't safe and who's doing the inspection! Not happy with Kia I hate to report this to the BBB I'm sure they will agree with me. M.Williams Sr.
Cynthia D.
4 out of 5
6/29/2022
Friendly staff. Car was ready when promised.
Susan R.
4 out of 5
6/28/2022
Not only was Bruno great, there is a woman at the counter who is so knowledgeable and friendly. I heard a few people ask her a question or two...she knows her stuff and her customer service is incredible too. Payment center lady was very nice as well. Appreciate the ride to the rental car place (guy was very kind) and the waiting room was customer friendly. Thanks!
Craig C.
5 out of 5
6/26/2022
Good service
Martin N.
5 out of 5
6/26/2022
Andrew was awesome. Great employee and represented the dealership well.
Judith K.
5 out of 5
6/26/2022
I was very happy with the service.
Amanda M.
5 out of 5
6/25/2022
The Service Team is the best! They go above and beyond for me when I service my vehicle!
Lee J.
5 out of 5
6/24/2022
Thanks so very much you were great
Kristine M.
2 out of 5
6/24/2022
The information provided was inaccurate. Repairs were completed without approval. No communication. Poor service.
Randal T.
4 out of 5
6/23/2022
International Kia's service was department is both efficient and friendly. My comments were listened to politely and professionally and a proper course of service was offered. Well done.
Daniel F.
5 out of 5
6/23/2022
Very satisfied with all the service work at your Dealership, awesome job
Rhonda H.
5 out of 5
6/23/2022
I like the way everything was explain to me
Deborah E.
5 out of 5
6/22/2022
Mitchell Jones was exceptionally courteous & through.
Yulonda P.
4 out of 5
6/22/2022
Happiest and satisfied.
Barbara H.
1 out of 5
6/22/2022
I brought my car in for a spare tire kit. I dropped it off at 9:15 and was told it would take 1 1/2 to 2 hours at most. I arrived back at about 10:45. At 11:45 I asked if it was almost done and was told “Give me 15 minutes to finish up the paperwork.” At 12:15 I asked again if it was almost done and was told they were just bringing it back to be washed. I couldn’t wait another 1/2 hour so couldn’t even get the car wash. I think 3 hours was a crazy amount of time to wait for what I was having done.
David C.
4 out of 5
6/22/2022
This was my first visit to International Imports. The service was outstanding!The layout of the waiting area was very comfortable. Andrew offered snacks and drinks and gave me an estimate on long the job would take. Within minutes he returned to me to show me matters of concern which we addressed. The work was then completed even faster than expected! A great experience!
Bryan F.
4 out of 5
6/21/2022
It’s always been my opinion if you need to ask than perhaps your not confident with your efforts. I see no reason to comment any more on whether or not I’m satisfied. You just changed the oil, it’s not that hard. Everything went well except you were out of coffee stirs at the complimentary snack bar. Otherwise no complaints.

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