Rachel is great; she is my go-to person at Toyota.
Rachel was very nice and professional
Appreciated the customer support and discovering the part in question was covered. Thank you for handling this in a timely manner.
Rick was very efficient and facilitated a quick turnaround.
It was nice and very smooth service.
I appreciate.
Alex is very professional and approachable. Good man to have on your team.
Enrique B
Rachel was awesome as always!
Service cost estimate and time estimate was accurate.
The serve it pretty good Rick do fast so fast
Amazing and efficient service! Thank you Daniel!
Pablo was friendly and answered my questions. He also gave an accurate estimate on the time it would take for service, and texted me when car was ready for pickup. On a scale of 1-10, I give Pablo & SB Toyota a 10.
Es una persona muy amable y excelente su trabajo ????????*
Robert did an amazing job. I asked him if he could possibly have my truck done by a certain time and he was able to fulfill that request. The only thing I would say if I had any kind of complaint would be the pricing I was quite shocked at what I had to pay. It was probably double what I paid a year ago other than that, I’m satisfied.
Alex seemed overworked. It was impossible to reach him. And impossible to reach anyone at Toyota of Santa Barbara. I had to call the national number. You really need to have a way for people to call Toyota of Santa Barbara directly. I might have authorized the brake job if I could have reached someone in time.
He was kind, responsive and spot on regarding time.
Susie
Alex was great, but the communication system doesn’t work!
We could not get messages on when the car was ready, and the phone system transfers us to some remote system. They can’t figure it out either.
The company needs staff on site who can answer the phone and give information on the timing!!
Also, we thought that the pricing was way too high for the tire rotation. We can have that done elsewhere for half of the cost!
As always, Rachel delivered on time and perfect correspondence to my service!
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