Robert was stellar. Professional and personable throughout the entire process.
I always make my service appointments with Tod because he is a trusted professional.
I always get excellent customer service and timely feedback.
Trying again. No I’m not satisfied. I let them know that the hatchback worked intermittently. They checked it and it worked. So that leaves me with a hatchback that doesn’t always work. On Saturday I could not open the hatchback in the train. I could only get it to work with the driver’s door open, not closed. To me this is unacceptable. Why not replace the latch?? It’s obviously not functioning correctly! Not pleased!
I was not told in the beginning that they were falling behind so a 1 1/2 service took 4 1/2 hours.
It is just the lack of personal communication. I can NOT and do not want to have to visit some link and approve services. Do the services it was brought there for, and or have a real person call to discuss anything else. I was never given an update of when my car would be ready. Just that it was ready at the very end of the day, and it was close to impossible to get anyone to answer the phone. It was Saturday.
Rick was extremely helpful. I appreciate everything he did.
Daniel was very polite, friendly, professional and informative. He was a pleasure to work with
Rick had to deal with my schedule needs, and he arranged a pick up when I was unable to get my car by 4pm on a Saturday.
Alex got me in and out quickly. The communication about my car inspection and add ons was efficient. Thx!
Gabe was professional, informative and communicative. The car was ready earlier than expected and all went well.
Robert was very personable and helped to get my service finished early. I very much appreciated his efforts.
Alex Cen was professional, efficient and pleasant to communicate with.
Car must be washed after service and before handover
Rick was professional and pleasant to talk to.
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