The representative was very friendly and attentive
The communication between Gianna and I could have been better. There was no update given to me that the parts were received and work was started, after multiple texts stating there was no eta for the parts and an update would be given when they knew. On Monday 2/28/22 I was called multiple times, even left a voicemail telling me that the rental would not be paid for after that day and I had to pick my car up today. I also received at text with the same information. I had previously spoken to Gianna the morning of 2/28 around 8:45 am after a voicemail was left. I told her I would be there to pick the car up after I got off work. I was still called twice, left a voicemail, and texted after I spoke to her. I was told that I was called on Friday however no one left me a voice message, sent a text, or attempted to call my alternate number. This all felt very rushed and was inconvenient as well as inconsiderate. Had better communication been used I could have made arrangements to pick up my car when I received the call. Also where was this active communication when there was the opportunity to give me an update when the car was being repaired? When I spoke to the manager on 3/01 she was dismissive and did not attempt to understand the principle behind my complaint and continued to talk about policies and deadlines of Kia. I would not recommend anyone use this dealership.
Will was excellent to work with!
Continue the good work ????
Mark Molloy provided me with great customer service. He was very friendly and attentive as usual I feel he deserves a raise or a bonus.
Elida Flores
Courteous and efficient visit today. Thank you!
We’re very happy with the service on our 2020 Volvo XC90.
Excellent service. Michael always goes above and beyond to ensure absolute customer satisfaction. A real pleasure to work with!
I was told my warranty repair would take 2 hours but it took two days. My calls were not returned. This is my third terrible service experience in a row. Mark, the service writer, was pleasant but didn’t know much about Volvo’s and was overwhelmed.I probably will not purchase another Volvo because service is unreliable.
Mark provide excellent customer care. I would have no problems recommend others to see Mark when they need service at Volvo.
Joey was great and took care of all my car issues and totally professional.
Mr. Hernandez was very professional and polite in every way,he explained very clearly to me what needs to be done on my next service ,he should be promoted.
Service department was great. Answered all my questions and were very helpful. 10/10
Gerald is great as always!
Everyone was very helpful and explained problems and were very thorough!
Please contact me to discuss my experience at your dealership. Thank you.
Katie D. Is a true professional and I really appreciate her work ethics
Two hours 40 minutes WITH an appointment for the 3G upgrade, didn't look at the issue with the driver's side exterior door light failure. He did try to explain why but I choose to spend extra and both TWO not one Certified Audis from your dealership. I won't make that mistake again.
Service rep did a great job.
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