Tim went above and beyond to diagnose and finally fix an issue that had been bothering me about my Audi. Restored my faith in the brand and the dealership.
Well done!
Fantastic communication. Very pleasant to deal with
The team was so accommodating-I had a drop in light replacement which they fixed! Thank you!!
Received amazing service!
Zachery is knowledgeable, honest, and an awesome guy. I felt taken care of and that my time was honored. I would like for Audi to provide fair cost software updates to the MMI to keep up with smart phones and GPS tech.
It took 9 days to get my car in for the air conditioning which I wasn’t very happy about. However once I got the car in I was completely happy with the service
Sarwan was amazing. Honestly the only reason I am not super angry at Audi Richfield. However the rest of my experience was horrible. Your phone service (the one you outsource) is the worst. Or maybe it's the service department. Twice now I've had questions when I've called in and nobody has called me back from the service department. The tech who checked me in (I believe his name was Tim) was dismissive. Not my fault I just showed up as nobody called me back. The last time my car was in - a month prior- nobody went over action items for my car, and then I had to juggle my day before going out of town to have my brakes fixed. You had my car for many days last month and it easily could have been fixed then. We own 2 Audis. You think the service would be better.
I feel communication regarding the progress and process of our vehicle repair was lacking. Also the length of time the repair took seemed excessive, which also comes back to communication (a large part of this stemmed from me not understanding that I needed to file an insurance claim to initiate the replacement of our windshield).
When calls were made to us, they showed up as an unknown number on my phone and went straight to voicemail, this has not occurred when receiving other calls from Audi Richfield general number and led to more difficulties with communication.
I think my biggest feedback is that it would have been helpful to have a more in depth conversation once the windshield cracked regarding what the time frame was and what we needed to do. Prior to starting the repair, Zach did tell me that this was possible and that we/our insurance would be responsible for the repair if the windshield broke, but I did not know that I needed to file a claim before any work would be done or windshields ordered once the windshield broke
I realize the service department is a difficult job and staff are very busy, and I had a discussion with Zach and he admitted that his communication could have been better, which I greatly appreciate. Also I am very appreciative that Zach was able to get me a loaner vehicle, which helped massively with the inconvenience of not having our vehicle for as long as we did.
.
I’d be happy to talk to someone about this further if needed, and overall we are happy with the repair and that it was covered under warranty, our AC works again and we have our vehicle back.
Thank you,
Ted Griffin
****-****-xxxx
Zach has great customer service and is very nice and knowledgeable.
Sarwan was friendly and helpful and went above and beyond what I expected to make sure I had everything taken care of.
My Svc advisor was great. However about 5 miles out from picking up my vehicle all the same lights came on that I initially brought the vehicle in for:
Drive system light
Ck engine light
Malfunction of start/ stop
I find this troubling after just paying for a $1200 fix
Audi Richfield is thorough, nice, and helpful with each service appointment.
Went above and beyond to meet my special request for a body shop quote.
Tires we’re rotated and TPMS was not reset. When arriving home the low tire light on. I called the dealership and had to return for TPMS reset. I wasn’t offered a free car wash or oil change for this inconvenience.
Jason was very helpful and followed through
I have spent $5k and y all accounts it looks like they “fixed” the wrong part for the AC and the. Wanted to charge another $800.
Social