Jason was super. After seeing my initial estimate he calmed me down reminding me that this service was purchased several months earlier. Good experience as always.
very good service and follow through
Lovely experience and thanks for the car wash!
Zachary was responsive and attentive. Appreciated his customer service.
Your call center system is broken.
My car was at the Richfield Audi for 3+ weeks which I managed through as they provided a car for me to drive (as I do not have another).
However, 2 days after getting my car back (after $3800 bill) the engine light came on. I have now made two calls and have not heard anything back on next steps to resolve what may be causing the engine light to come on (it was why I brought it in 4+ weeks ago in the first place). I head out of town for work Monday and really wanted to get it into the shop this week as I will be out of town until next Thursday. Really terrible customer experience and I have been very patient and collaborative; but this is getting frustrating given it's AUDI and not some local car repair shop. Julie
I understand that the issues that I am experiencing with my Audi MMI are known as to Audi and will be addressed in the future. I appreciate that Jason provided this information as this is the third time I have been in for service noting this issue. Jason put in the extra effort to determine that this was an issue that needed additional effort from Audi. I understand this situation and trust it will be resolved in the near future. I also trust that Audi has urgency related to this issue as it causes me major dissatisfaction as I rely on my navigation each and every day. And the current situation is not acceptable for a vehicle of this caliber. This is not Jason’s issue but one that Audi needs to resolve. Jason was great to work with.
Prompt service. No wait when I drove up. Got me a loaner car. Promptly me me when I returned. Courteous.
Tim was very friendly and helpful today. He made sure I had a ride home and a pickup when my vehicle was ready. Excellent customer service!
Tim was fabulous, as always!….
Not yet at level of Minneapolis Audi.
Sarwan was amazing!! Helpful, Took care of my vehicle even though I didn’t have an appointment. Provided excellent service. And even had my car washed!
Attentive, courteous, and kept in contact of the progress of the completion of the car. What a pleasant surprise to have our car cleaned inside and out. Thank you for taking great of us Sarwan
I was in for service on 3-24. When I drove home, my engine light came on. I went back on 3-25 to have it checked out. Not what I was planning on for that day. I was there 75 minutes before they said it was ok. Jason was courteous.
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