I had to call after 5 hours to see if the Jeep was ready ( it was). Now I’m reading the service report. It was in for the state inspection, and the tech says the Jeep is in immediate need of several things. I guess you were unable to do any of that work or you would have called. Is that correct?
Everyone very friendly and professional
Two hours for oil-filter change. Given a list of items like a marker bulb and air filter which could have been taken care of on same visit. Car was returned with “service engine soon” light on with no explanation.
My car was in and out in reasonable time.
Great service and lovely service advisor.
Confident of performance with service.
Thank you to All of the Service Personnel..And to Nissan North America.....
Service was great.Very satified.
Bethany was very efficientl and very nice. I was dismayed by the cost of the repair. I don’t understand why a car with only 30,000 miles since 2015 has a part that is basically falling apart. I’ve never had this problem with any other car I have owned. Perhaps Nissan should take a closer look at the parts they are using. If this is a trend with my Rogue, I would think twice before purchasing another.
I am always asked do I want a car wash.....I always say yes. Yet this was the 3rd time I didn’t get one. One time I actually told Kevin the didn’t wash it and he took it and had them wash it. I thought about complaining about it, I walked around the car and debated about it. I knew I would get a survey so I said I will jus complete the survey.
Always friendly and thorough
Great customer service. Pleasingly manerable
Yes thanks you good service
Good job . I like Nissan delears
I drove past the Newport News dealership to come to this one for service because I knew from purchasing my vehicle here that the people here are professionals. Thank you
That is not the case with the Newport News service department!
I drove past the Newport News dealership to come to this one for service because I knew from purchasing my vehicle here that the people here are professionals. Thank you
That is not the case with the Newport News service department!
Came in without an appointment and was able to get service in a timely manner. Friendly, professional staff and I will continue to be a frequent customer.
Bethany is always excellent!
Social