I am just glad that I had the opportunity to have my vehicle serviced there at community kia
Averi and Julie are both first. They take good care of me.
Ms.Avery did a fantastic job, she went beyond and got me a rental car when i couldn't. She's awesome. ..
Thanks Ms.Avery.....
Julie is always so friendly and professional and a huge reason why I bring my vehicle there for servicing.
Good customer service Julie stayed on top of notifications of what was going on. No complaints keep up the good work.
Car was towed to dealership and no diagnosis was made after 3 days. No one informed me of how long it was going to take, resulting in me missing 2 days of work. I also had to pay for towing again to get it transferred to another shop.
She was great and very informative she seemed like her customers matter to her. I’m going to keep coming here because of her ??
Only one issue, the floating light caution light is on again.
Your service department attempted to return my vehicle in worse condition than it was when they received it. I am extremely disappointed that the mechanic would allow a vehicle to leave your service department with broken pulley parts literally hanging on the serpentine belt. Mechanic is either incompetent or deliberately tried to hide the damage. The manner in which I discovered the issue, at pick up time in your parking lot is unacceptable. These issues were definitely created while in Community Kia’s care. My last communication with your service department was a text notification that the repairs would be near $900.
Please do not let that mechanic, the one that did work last on my vehicle, anywhere near it. It’s hard to believe that a pulley system could catastrophically fail and be called “normal wear”…
I’m weighing my options and will get back to you soon.
Oscar G
Julie is the main reason I come to Baytown. I trust her she’s honest and sincere. I stopped going to Kingwood and Gay Kia because of Julie. She’s the best and always up front on everything!
I am 100% satisfied with Mary and all of her effort to make sure everything was correct amd right. However I am also 100% NOT satisfied with how the whole situation was handled. I brought my car in that was drivable was told they could fix what the issue was and then messed it up to the point that the vehicle should not have been driven AT ALL. No loaner, rental or anything to be given to me for their mistake. Mary tried all she could but this is management's fault and is complete BS. I had to drive my vehicle home with basically NO brakes. Great job guy. ???? you are supposed to care about your loyal customers.
Mary was excellent!
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Problem is not solved yet but will be soon I hope
Mary was great. My car runs good. Thank you guys for everything.
Mary was awesome, she explained everything and even looked up my past history to help me.
she was super nice and made me feel very comfortable as i waited for my car
This is our 2nd KIA …the 1st from community. We plan on staying with you as this had been our best car buying experience. And I especially like the service dept. Who knew taking care of our car can be so nice & easy?
I fussed at our granddaughter for buying her kia somewhere else & not from Mr Staten. We definitely appreciate y’all … thanks so much!
Thanks so much to Averi for keeping me updated at all times! I’m happy my vehicle is good to go now!
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