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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5845 reviews 65%
4 star 1954 reviews 22%
3 star 241 reviews 3%
2 star 457 reviews 5%
1 star 447 reviews 5%
Review Us
Jose N.
5 out of 5
4/27/2025
Madison Is A Great Help! Thank You!
Arturo O.
5 out of 5
4/27/2025
Good, straightforward service.
David R.
5 out of 5
4/27/2025
Very professional and on point. Very satisfied with the service today.
Randy C.
5 out of 5
4/27/2025
Madison was very nice
Michael H.
5 out of 5
4/26/2025
She has always been professional, knowledgeable and very friendly. Natoriea is awesome!
Ismael M.
5 out of 5
4/26/2025
Good
Marlene J.
5 out of 5
4/26/2025
Thank you for the promptness and pleasantries.
Dennis Y.
5 out of 5
4/26/2025
Fast response - easy communication
Nathalie P.
4 out of 5
4/26/2025
The only reason i keep coming back here is tyler!
Yarisis S.
5 out of 5
4/26/2025
Muy buen servicio me ayudó en todo y una excelente comunicacion
Carol A.
4 out of 5
4/25/2025
Thank you. I received a trade in quote while I was waiting for service.
Kimberly W.
4 out of 5
4/25/2025
Madison is fantastic. This is by far the best experience I have had at a dealership. Thank you.
Scott N.
5 out of 5
4/25/2025
Madison is very professional, kind and has outstanding customer service and leadership skills,
Shelley J.
4 out of 5
4/25/2025
I liked Tyler because he didn’t try to sell me something I didn’t need (last time was told I needed new tires and Tyler didn’t make my tires a crisis situation). I will need new tires later and will start saving. And when a coworker dropped me off to pick up my car I was approached by 3 sales people. This is not the first time the sales tactics have stressed me out during maintenance visits. I am glad I extended my service warranty and I love my vehicle but I dread every time I have to take my vehicle in as I know I will have to deal with aggressive sellers. Otherwise your service department is top notch and when I had an accident the repair department was wonderful as well -providing updates and repairing my Rav to perfection. So I am glad I bought a vehicle from Bev Smith. I just think sales could back off when coming in for maintenance. But I also understand you have vehicles to sell.
Stephen D.
4 out of 5
4/25/2025
You folks always do ‘good work’ with my 2018 Camry—that is why I keep coming back every 5,000 miles.
John G.
1 out of 5
4/25/2025
After my car was diagnosed, I was told I would be contacted about when I could bring it back for repair as the parts were not in stock. I told the respresentive I was going on a 1,000 road trip in 3 weeks and needed the repairs done before then. After not hearing back, I emailed and called multiple times and never got a response. After over two weeks I finally was able to connect and was told the parts were never ordered. I was then subsequently told a day later the repairs may be able to be made exactly three weeks after I brought the car in, which was too late as I was leaving for the road trip that day. I find the lack of communication unacceptable, the timing of potential repairs unacceptable, and the overall experience unacceptable.
Mary S.
5 out of 5
4/25/2025
I have always had a great experience with Kim. Everyone is polite . My shuttle rides are always enjoyable. Thank you. Mary Jane
Cindy P.
2 out of 5
4/25/2025
I got there before my appointment they could not find my name for an appointment. Guess it was found after all now my car went in in was there from 11:20 am and had to go in and tell them I want my car. This was around 1:30 pm . Now you tell me if that was good service.
Lois ****.
4 out of 5
4/25/2025
I know feedback is helpful! But, Please try to find a way to simplify the many e-mails and messages we receive before,during and after our service is completed, there are far too many!
Elsa R.
5 out of 5
4/25/2025
I love this Deeler, profesional people, kind and the renowned service center is marvelous

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