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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5842 reviews 65%
4 star 1953 reviews 22%
3 star 241 reviews 3%
2 star 455 reviews 5%
1 star 447 reviews 5%
Review Us
Cesar M.
5 out of 5
4/29/2025
Excelente
Nancy N.
5 out of 5
4/29/2025
Thanks
Stephanie C.
1 out of 5
4/29/2025
I took my car to my appointment, they simply lost my car key during maintenance, and up until this exact moment it was not found and their option was to rent me a car.
Mike B.
5 out of 5
4/29/2025
Will recommend service to friends and family.
Jose N.
4 out of 5
4/29/2025
Madison Is A Refreshing Assistant Within The Service Department, I Look Forward to My Next Visit Thank You!
Corina B.
5 out of 5
4/28/2025
Kim is outstanding!! Bev Smith Toyota can be very happy to have such an excellent asset on their team!! Thank you Kim!!
Stephanie O.
4 out of 5
4/28/2025
Madison was excellent with accommodating my shuttle service after work! I was really concerned about the scheduling but she made it happen for me! Even upon dropping off my car, I was in a rush, and she remained calm while and efficient with my check in! Thanks so much
Ramon C.
4 out of 5
4/28/2025
Kim is amazing , she has outstanding customer service. She greeted me with a big smile and help me navigate through the lobby by opening the door for me because I was on crutches; she also offered me some coffee water and keep informed with the process of my car. I believe Kim bring great value to the company. The new building was spotless from time to time I saw a guy with a dust mop going back-and-forth and emptied out the trash cans being very diligent in his work. It important for an establishment to be neat and clean is it a direct reflection of the company. A lot of times people who do this type of work are overlook they don’t get enough recognition. Give them a pat on the back and tell them they’re doing a good job, but is good a monetary value for their hard work and appreciation goes further.
Paul R.
4 out of 5
4/28/2025
Kim Vest is the best service advisor I have ever worked with. My wife has had 6 different Toyotas and our experience with service has not slskesys been great. However every single time I have brought our Toyota vehicles to Bev Smith Kim has made the experience superb. Not a single complaint ever!!
Antonio W.
5 out of 5
4/28/2025
Very Satisfied
Somer M.
5 out of 5
4/28/2025
Tori has been amazing. She helped me with what I needed to get done with my vehicle. She always provides the BEST customer service. I continue to come back because of the compassion Tori has to help!
Sally M.
4 out of 5
4/28/2025
Anthony is terrific. He is knowledgeable and professional. He provides a clear understanding of what is needed / recommended. I like the new service entrance & counter. Waiting area is nice except placed there for strategic purposes, so the customers are looking at new cars.
Jose F.
5 out of 5
4/27/2025
He was very helpful and very professional
Katie R.
4 out of 5
4/27/2025
The best dealership to work with! Whatever the need is, they find a way to get it taken care of. Heaven was very friendly and efficient. So was the rest of the staff. Even washed my car for free. Thank you all !!
Jose N.
5 out of 5
4/27/2025
Madison Is A Great Help! Thank You!
Arturo O.
5 out of 5
4/27/2025
Good, straightforward service.
David R.
5 out of 5
4/27/2025
Very professional and on point. Very satisfied with the service today.
Randy C.
5 out of 5
4/27/2025
Madison was very nice
Michael H.
5 out of 5
4/26/2025
She has always been professional, knowledgeable and very friendly. Natoriea is awesome!
Ismael M.
5 out of 5
4/26/2025
Good

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