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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5841 reviews 65%
4 star 1953 reviews 22%
3 star 241 reviews 3%
2 star 454 reviews 5%
1 star 447 reviews 5%
Review Us
Raymond H.
5 out of 5
5/29/2025
Good job on report easy to understand and the car was was excellent, been a Bev Smith customer for years and grateful for new building and friendy helpful staff
Bob A.
5 out of 5
5/29/2025
Natoriea was great. Very accommodating. Responsive, precise, efficient and thankful. She overcame an initial problem of my vehicle not being added to the service schedule for this day. Natoriea responded and expedited the service of my vehicle. Very grateful as I had scheduled business obligations waiting for me. Thank you.
Jean M.
4 out of 5
5/28/2025
Haven't been going south on Hwy 1 in awhile I was watching for the big American flag when I realized it wasn't there. Great service all around. Thank you.
Susan G.
4 out of 5
5/28/2025
Heaven was absolutely incredible and I appreciated the tour of the new waiting area and amenities. I also appreciate the service team who got my vehicle in and out in record time. Have never had such fast service at any other dealership I have been too. Kudos to the Bev Smith team!
Shiela F.
5 out of 5
5/28/2025
Tyler was very helpful and courteous to my vehicle needs. I would recommend anyone that’s coming there to see Tyler.
Vinson C.
5 out of 5
5/28/2025
None
Preston M.
5 out of 5
5/28/2025
Kim was great!
Camille M.
5 out of 5
5/28/2025
Rich was great! Service was quick.
Stephanie R.
4 out of 5
5/28/2025
Anthony is the best! He listened attentively, explained issue(s) clearly, always going above and beyond and ultimately resolved the issue!
Frantz F.
5 out of 5
5/27/2025
Respectful and Professional.
Kristina W.
1 out of 5
5/27/2025
I came in with the intention of getting my oil changed. I even texted the number to confirm that I was getting an oil change with no response and 30 minutes after I arrived my car was done and when I asked about the oil change I was told it wasn’t done. It was a waste of my time and my free visit. I am not happy and will be contacting someone tomorrow to discuss this further.
Maria G.
5 out of 5
5/25/2025
Tyler was great, he kept in contact with me about my vehicle and was back on the road in no time.
Thomas A.
4 out of 5
5/25/2025
Job well done gentlemen...well done indeed!
Helen S.
5 out of 5
5/24/2025
John was very helpful and even pleasent. If possible, I will request him next time. Helen
Zachary E.
2 out of 5
5/24/2025
Had an 8:30am appointment and showed up exactly at 8:30. It took 2 1/2 hours for an oil change, tire, rotation and balance. Seemed extremely long for what was needed to be done. Especially for an appointment visit. Richard Price was fine. Otherwise service was slow. We love the place and Joe Cleri is always awesome. But take care of your continued customers please
Denise G.
1 out of 5
5/24/2025
Had an appointment today was still there over 2 1/2 hours. I was quoted the wrong price. I was never ever told that there was a big delay. I had plans and I had to cancel them because of the delay at Toyota will I ever return!!!
Tanya G.
5 out of 5
5/24/2025
Tyler was very professional handled everything well appreciate you thank you
Maberlis Mata.
5 out of 5
5/24/2025
Tori is the best advisor ever !!
Polly F.
4 out of 5
5/24/2025
Bev Smith Toyota is a good place to do business with
Alexander F.
2 out of 5
5/24/2025
My recent experience at Bev Smith Toyota was subpar. I came in for a full service—an oil change (which I planned to pay for) and a tire rotation (my last one on a service ticket). I also pointed out a cracked plastic trim piece near the power seat controls on the driver’s side and let Service Advisor Anthony know it would likely need to be ordered. He said he’d get back to me on that. After two hours of waiting, I was told the oil change hadn’t been done because Anthony simply forgot to request it. He offered to do it then, but said it would take another hour—which I didn’t have time for. So now I have to come back again for both the oil change and the part replacement, neither of which got handled. I left with only the tire rotation completed and a lot of wasted time. Poor communication and lack of follow-through made this a very disappointing visit.

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