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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5825 reviews 65%
4 star 1948 reviews 22%
3 star 241 reviews 3%
2 star 453 reviews 5%
1 star 447 reviews 5%
Review Us
Thomas J.
3 out of 5
9/10/2025
The complementary car wash sucked ! Didn’t even get the bird ???? off my car !
Linda B.
4 out of 5
9/10/2025
Enjoyable.
Stanmeisha B.
5 out of 5
9/9/2025
My customer service rep was great
Yusimi R.
5 out of 5
9/9/2025
Very good work, satisfactory, very good treatment, friendly, very nice, I was delighted, thank you
Delores T.
5 out of 5
9/9/2025
I’m always satisfied with the service and help that Kim provides. She’s professional upfront, caring and pleasant to work with. I appreciate knowing that my car is getting the service that it needs without having to return to the dealer with issues after my repair is completed. Thank you very very much.!
Juan G.
5 out of 5
9/9/2025
Dennis was very polite and very knowledgeable making my experience at Toyota 100% great
Rebecca R.
5 out of 5
9/9/2025
We are very happy customers! 5 star treatment from all who work at Bev Smith Toyota!
Debra M.
5 out of 5
9/9/2025
Tyler is an exceptional to work with and very trustworthy when working with my vehicle needs!
Charles Taylor.
5 out of 5
9/9/2025
Great job well done
Andrew W.
4 out of 5
9/9/2025
Tyler was great!! Got me right in and out early. With brake recall I think they should cleaned Tim’s to remove excess brake dust. Love my truck
Michael B.
4 out of 5
9/9/2025
Great experience with your service dept….service writer was great . Jason in your parts department was also very helpful. All-in-all great experience with your dealership
Joann M.
5 out of 5
9/8/2025
Everything was great. Tori was a pleasure to deal with.
Rodney B.
5 out of 5
9/8/2025
I can say that Bev Smith Toyota does a good job. But Heaven does a great job with her customers and the caring she has in helping any where she can. Thank you so much Heaven.
Heather V.
1 out of 5
9/7/2025
I sat there for 3 hours with no communication from service team about my vehicle. I had to call to speak with someone. Then the mechanic broke my door handle and they want me to pay for the part which is 70 bucks. I already paid 300 for one new one to be installed that was previously broken off and now I have to pay for another one that their mechanic broke off???? I appreciate that it’s no charge for labor but still. It wasn’t broken before I arrived. I was told they’d replace it right away and it would be a 30 min wait longer. They had no extra in stock and they had to order a new one and I have to make another trip up there to have the second one put on. Then on my paperwork it states that I told them it was broken and wanted it replaced. I went there to get my drivers side passenger handle replaced and now have the new one on my drivers door and no handle on the passenger door because they broke my drivers door handle and only had one handle so it had to go to the drivers door so I could use my car until another one came in.
Lynnethe F.
5 out of 5
9/7/2025
She is the best of the employees that you have. Thank you again for the great service!
Alan E.
5 out of 5
9/6/2025
Tyler always does a great job with recommendations and what's normal and always accommodates my scheduling times.
Cecilia B.
5 out of 5
9/6/2025
Very good service
Carol W.
5 out of 5
9/6/2025
Tyler did a good job helping me out!
Dina H.
4 out of 5
9/6/2025
Anthony is outstanding! He was very much in tune when I wasn’t happy with the charges and was very accommodating in that regard. We also noticed an issue when I picked up my car with the break pedal and he had it taken care of while I was still there. That saved me a trip back, and that was very much appreciated! Highly recommend him, he’s wonderful!
Alice A.
5 out of 5
9/6/2025
Thank you Toyota

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