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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5813 reviews 65%
4 star 1946 reviews 22%
3 star 241 reviews 3%
2 star 452 reviews 5%
1 star 446 reviews 5%
Review Us
Elaine A.
2 out of 5
5/11/2026
I came with complaints about accurate vehicle repair in December & again last week. I just returned from Daytona & was nervous driving my car. Toyota claims to give great service but I haven’t experienced that in a few years. Also, I asked for the clips to be put back onto my spare tire; it didn’t happen. Complimentary wash, omitted. Osmany, as a representative, was gracious and professional. I’m not sure who’s actually repairing my vehicle but…It’s a Toyota, Toyota.
Randy W.
5 out of 5
5/9/2026
Prompt service. Tyler is very personable.
Katiana D.
5 out of 5
5/9/2026
It's always a pleasure working with Heaven. She is professional and friendly.
Audria M.
5 out of 5
5/8/2026
Heaven is such a pleasure to work with. She is professional and pleasant. Her customer service is always on point. She is an asset to our he Bev Smith Toyota team.
Carmen R.
5 out of 5
5/8/2026
Exceptional. Thank you
Barkmeier (.
5 out of 5
5/7/2026
Excellent, friendly service! Thanks!
Jason L.
1 out of 5
5/7/2026
It took *4* hours for my wife with her 3 little children to get 1 tire changed. No offer of a ride home etc was offered due to the vehicle sitting over 3 hours before it got brought back. We had an appointment of 2pm. It then took 1 hour for them to swap a tire and balance it. And what's worse, they didn't clean the glue off of the tire. I'm sorry for the negative review but this upset my wife.
Martha T.
5 out of 5
5/7/2026
Kim is the best. She excels in customer relations.
Patricia D.
5 out of 5
5/6/2026
Wonderful service as always.
Godfried V.
5 out of 5
5/6/2026
Lenny was excellent he explained the service being provided and the recommendation for other services needed. Thank you
Yvonne F.
5 out of 5
5/6/2026
Natoriea Lundy was very professional and helpful. She answered all my questions and maintenance concerns. I was completely satisfied with the service I received.
Chinan P.
5 out of 5
5/6/2026
Please remind the team to complete the complementary wash of the vehicles. Kim was very kind and knowledgeable of her role.
Joel M.
4 out of 5
5/5/2026
Tyler has my best interest and my vehicle's best interest. He is always helpful and there when I have questions. Great job Tyler.
Marvin B.
1 out of 5
5/5/2026
The “repair “ didn’t work I called back and asked the service department what they were planning to do….i am already over over $500 into a repair that didn’t work and don’t want to throw good money after bad….the service department said they’d call me back and didn’t…
Horace V.
5 out of 5
5/5/2026
Tyler Johnson in the service department consistently pays close attention to his customers' needs. Thank you, Tyler, for providing another exceptional service.
Ronald L.
5 out of 5
5/5/2026
Kim was amazing, and the tech did a thorough job in the video. They both deserve a raise!!!
Vernon R.
4 out of 5
5/4/2026
Kim is the best,I'm scheduling a appointment with her and only her for the 22nd of this month
Daniel F.
5 out of 5
5/4/2026
Tire rotation 15,000 miles Basic service Very pleasant staff overall. Thank you
Darnet S.
5 out of 5
5/4/2026
Service was quick, staff were friendly and waiting area was clean.
Michael D.
5 out of 5
5/3/2026
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