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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5856 reviews 65%
4 star 1961 reviews 22%
3 star 241 reviews 3%
2 star 457 reviews 5%
1 star 447 reviews 5%
Review Us
Richard K.
1 out of 5
5/30/2024
Car returned with plastic wrap in rear seat. Steering wheel wrapped in plastic and floor matt dirty on the floor. Why do I have to dispose of this stuff. You should wash the vehicle before returning it to customer. I had a huge amount of love bugs on front of car and windshield. These should have been cleaned. I give you a zero out of 5
Nina T.
5 out of 5
5/30/2024
I was satisfied with the service that Anthony gave. Mo
Donna B.
5 out of 5
5/29/2024
She was exceptionally nice
Melita J.
5 out of 5
5/29/2024
Erica was awesome from beginning to end. She is a great asset to Bev Smith Toyota Service Department. She is knowledgeable, patient, follows up very well with frequent updates
Carlos A.
5 out of 5
5/28/2024
Good service
Jose A.
2 out of 5
5/28/2024
You got the wrong number. Please do not call or text again. Thank you.
Wayne B.
5 out of 5
5/26/2024
Completely professional and thorough
Jose M.
5 out of 5
5/26/2024
Did amazing great customer service was very quick
Daniel A.
5 out of 5
5/24/2024
Hi I would like to thank Mike for going above and beyond to help me with my Toyata tundra. And getting the job done ! We need more people like Mike …. professional , Courteous , and very helpful thanks Mike for getting me to go visit with my daughter thanks Danny abbate*****
Angel O.
5 out of 5
5/24/2024
Very nice lady. Give her a raise for me please. Thank you guys!
Cynthia K.
1 out of 5
5/24/2024
I wanted a better deal on my tires, unfortunately Tyler was unable to assist me with that. Other than that, my experience was fine. C. Koenig
Patrick M.
1 out of 5
5/24/2024
She was not professional at all. She was not assure that the plastic the mechanic used was removed from the seat. Also a plastic on the power steering was also left in the car. In addition the paper mat was not removed.
Anthony M.
4 out of 5
5/24/2024
She chill
Kaylee H.
5 out of 5
5/24/2024
Everyone is polite so far and very nice. I was in and out quickly
Douglas A.
5 out of 5
5/23/2024
Easy in out
Waled M.
5 out of 5
5/23/2024
Anthony was very polite and explained everything in details, it was a pleasure dealing with him
Robert M.
4 out of 5
5/23/2024
First of all, having Kim as our service tech makes it a pleasure to have car serviced at Bev Smith. We were there to have a number (6) of basic items maintained on our 2018 Camry XLE. I agreed to have our car appraised and look at a 2025 Camry XLE. With only 18,186 miles on our car and it being in excellent condition, it did not make sense to spend another $20,000 to upgrade now. It will be nice to visit the dealer once the renovation is done and check out the inventory in the future. Thanks Kim.
Lavinia Z.
5 out of 5
5/23/2024
Yes, we was very cordial, professional and told it would be fast and it was. Very satisfied.
Jose C.
2 out of 5
5/22/2024
Kim was great, the waiting time was crazy. 2 hours and a half in service for regular maintenance.
Jeffrey S.
5 out of 5
5/22/2024
Kim is great, she's better than the rest, I'd say she's the best.

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