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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5856 reviews 65%
4 star 1961 reviews 22%
3 star 241 reviews 3%
2 star 457 reviews 5%
1 star 447 reviews 5%
Review Us
Linda K.
5 out of 5
6/6/2024
She’s explains all my questions to her . She is definitely an asset to Bev Smith Toyota
Judith M.
4 out of 5
6/6/2024
No free appraisal. But was satisfied with my service.
Mark F.
4 out of 5
6/6/2024
Kim is an excellent advisor with a lot of knowledge and experience. I havre been working with her since relocating to PSL.
Mary Lea.
5 out of 5
6/6/2024
very efficient
Cynthia E.
5 out of 5
6/6/2024
She is awesome
Mark M.
5 out of 5
6/5/2024
Tyler’s professional competence and customer service are exceptional.
Angela K.
5 out of 5
6/5/2024
Kim is awesome. She's always full of information and patient with all my questions!
Melford L.
5 out of 5
6/5/2024
I’m so glad that Natoriea Lundy was there to navigate me through the process, She was so informative she let me know step by steps what was taking place while I was waiting I highly appreciate her for her knowledge and understanding and most of all her professionalism Job well done
Thomas L.
5 out of 5
6/5/2024
Great
Dave B.
5 out of 5
6/5/2024
Explained everything and extremely patient with the me as I had a few questions.
Jonathan B.
2 out of 5
6/5/2024
Was there way too long for an oil change. Wasn’t able to get other work done as I could stay there more than the 2.5? drive up from Stuart because I’m a friend of Nick Smith and I like giving him my business. Manager serving me was nice but really too busy to take care of me. You asked…
Gilbert J.
1 out of 5
6/4/2024
They didn't find what the problem is
Jose F.
4 out of 5
6/4/2024
Awesome, we need more people like her!!????????????????
Donna A.
2 out of 5
6/4/2024
I had an appt for a recall. Come to find out the parts were not in stock. Now I have to make another 100 mile round trip drive to get it fixed. Not good customer service
Wendy G.
4 out of 5
6/4/2024
Tyler is simply the most honest straight forward service rep! He ever goes - well so will I
Shauna M.
2 out of 5
6/3/2024
Very bad service. Waiting in the waiting room for 2 1/2 hours no information, went to the desk to eee what was going on and was told to go to the over Cabin when I went there woman on her phone spoke to me like crap and rude and had to respell my name told me to go back and someone would be with me:. My repreeentative came back and told me 5 more mins nothing else. Knowing I was waiting I got a call and the woman told me to come into parts…..threw the paperwork at me and said cwr is was fine but 3 issues when I told her tire rotation was suppose to be included told it wasn’t and I kept re confirming but each time told no. Nothing else except my car was ok. Didn’t hand me my keys so I picked them up and no idea where my car was parked despite having my little girl with me . Absolutely **** disgrace I spend 37k on a car and that’s what you get!!!!!
Robert A.
5 out of 5
6/3/2024
Fast, professional service. Explained everything completely.
Kimberly C.
4 out of 5
6/3/2024
Tires rotated even faster than time quoted to me
Douglas C.
5 out of 5
6/3/2024
Good job
Franklyn B.
5 out of 5
6/1/2024
Wouldn’t want to deal with anyone else except Tyler unless it’s absolutely necessary..

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