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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5814 reviews 65%
4 star 1946 reviews 22%
3 star 241 reviews 3%
2 star 453 reviews 5%
1 star 447 reviews 5%
Review Us
Lizette A.
4 out of 5
3/15/2026
"I recently had my vehicle serviced at Bev Smith, and I wanted to give a huge shout-out to Natoriea .She made the entire process seamless, kept me updated every step of the way, and was incredibly professional. It’s rare to find such great service these days—I’ll definitely be back because of her!"
Dignora N.
4 out of 5
3/15/2026
My experience with Ben Smith Toyota was wonderful on Saturday. I couldn’t have better service. Thank you.
Tammie W.
3 out of 5
3/15/2026
I was happy with the people and service the only frustrating thing was having to wait 30 min to bring my car around after service was completed and i had checked out.
Sharon H.
5 out of 5
3/15/2026
Heaven always greets me with a smile and is always professional and she is an asset to Bev Smith Toyota!
Ian A.
4 out of 5
3/14/2026
I must say this is the best Toyota dealer I have walk into the service is the best i ever came to
Ronald D.
4 out of 5
3/14/2026
Easy sign in. Friendly staff Good services
Yosiel R.
5 out of 5
3/14/2026
Natoriea Lundy is very professional and has a lot of communication skills She is the number 1 ????
Lindsey L.
5 out of 5
3/13/2026
Tori is the absolute best!! Always smiling and takes time to know her clients!!!
Edward P.
3 out of 5
3/13/2026
Only problem, my dashboard Completely different then when got there! I will have to actually look at owners manual to get it back to where it was! And can't set EV it was always on before! BEV Smith Is OUR DEALER!!!!
Lawrence C.
4 out of 5
3/12/2026
Service was performed as expected. Heaven is a trusted service advisor.
Junior P.
5 out of 5
3/12/2026
Good job
Carmen R.
5 out of 5
3/12/2026
Excelent service and Allison thank you so much for your assistance in helping my hubby G and the goodies
Francis M.
5 out of 5
3/12/2026
Good service. Nice waiting accomodations.
Linda M.
4 out of 5
3/12/2026
please no survey
Kayla Marie.
4 out of 5
3/11/2026
Tori was wonderful i give her fine stars
Alicia M.
4 out of 5
3/11/2026
I was expedited under the circumstances of having THOUGHT I had an appointment, and Lenny was a good listener and communicated with me very thoughtfully and thoroughly.
George S.
4 out of 5
3/11/2026
Ozzie was very helpful, informative and professional. Other than the air conditioner not being covered by warranty, we were very happy with Toyota.
Elmer F.
5 out of 5
3/11/2026
Tori always explains what’s recommended and needed every visit. I feel confident with her recommendations! We’re in and out when promised. Thanks Tori!
Jansynn R.
1 out of 5
3/10/2026
Attempting to upsell me on things i don’t need. Getting told it would’ve 65$ but then there’s extra charges on there. I purchased my tires from you and didn’t realize realignment wouldn’t be free. I will be going to a wholesaler next time. Additionally, workers calling me immediately to try to get me to sell my car and buy another. Im irritated with the way the company has treated me. I have always had no issue at Adam’s Toyota in Kansas City and would not recommend Bev smith to anyone.
Dale S.
5 out of 5
3/10/2026
Thank you for servicing me car today. Your Customer Relations Manager helped by getting me out as quick as possible...

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