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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5813 reviews 65%
4 star 1946 reviews 22%
3 star 241 reviews 3%
2 star 453 reviews 5%
1 star 447 reviews 5%
Review Us
Susan F.
4 out of 5
3/27/2026
Alyssa ended up filling in for the person I was scheduled with and did a good job of intake and release.
George F.
5 out of 5
3/27/2026
The service required was explained thoroughly and performed timely.
Andrea M.
4 out of 5
3/26/2026
Natoriea Lundy is amazing at her job!!! She was accommodating and very knowledgeable about my service. She even gave me extra information on the service and was willing to wait for me while I was having card issues. Every time I have come to Bev Smith Toyota, she has given me amazing service. I wish her the best in all of her future success ✨✨
Shirley F.
5 out of 5
3/26/2026
She’s very professional
Reynaldo D.
1 out of 5
3/26/2026
Well to begin with I told Lenny Cruz about the issue with my Toyota tundra which was that the right side passenger door as well as the passenger side rear door locks were not working. Somehow Lenny only put down that my passenger door lock was not working properly which delayed the returned of my truck. When I spoke to another customer service personnel I stated my frustration because like I said to her even if I had not told Lenny about the rear door which I did if you were to press the remote for my vehicle only the left side doors would open up it’s not rocket science but I guess you guys at Toyota have i compitan people working for you . I am very disappointed with the service when I asked for a reduction of my bil nothing was done you guys charged me full price for everything that we done no consideration for the customer. Needless to say I will not be returning to you for anything and will not recommend anyone to buy a vehicle from you your customer service is very poor
Mary S.
5 out of 5
3/26/2026
Tori did an excellent job keeping me informed while my car was being repaired. I am very pleased with her service.
Mary B.
5 out of 5
3/26/2026
Excellent service!!!
Stephen S.
4 out of 5
3/26/2026
Excellent Service! All went well, Thank you Lenny for helping me with cost of needed maintenance.
George F.
5 out of 5
3/26/2026
Tyler was professional and informative, explaining the questions and concerns I had.
Christine M.
5 out of 5
3/25/2026
Will do
Carleen F.
4 out of 5
3/25/2026
He is amazing
Karar K.
5 out of 5
3/25/2026
She was great
Rafael M.
4 out of 5
3/25/2026
I recently had my vehicle serviced and couldn’t be more impressed with the experience. From the moment I arrived, Natoriea was friendly, professional, and genuinely focused on providing top-notch customer service. She took the time to clearly explain what my car needed, answered all my questions, and never made me feel pressured into unnecessary services. The work itself was completed efficiently and with great attention to detail. I also really appreciated the transparency in pricing—no surprises, just honest and fair service. I highly recommend Natoriea to anyone looking for reliable, trustworthy, and high-quality service. I’ll definitely be coming back for future maintenance!
Lesa M.
2 out of 5
3/25/2026
While the rep did an satisfactory job, he did say something that baffled me but i won't go into detail. I watched people that were there After me leave before me and all I was getting was an oil change. It was almost Three hours later before it was finished. Needless to say, i won't be getting my vehicle serviced there again if i can help it. Good luck with your new facility though.
Michael P.
4 out of 5
3/24/2026
Always satisfied I have had five tundras in a row and Tyler is the main and only reason I have kept coming back to buy more!!!
Guillermo S.
5 out of 5
3/24/2026
As usual the service, attitude, and technical knowledge of Tyler and the rest of your very professional staff is unmatched by other dealerships. Over the years I have patronized your dealership, I not only felt welcome but also felt that the job was performed by a truly professional group. Thanks for everything, keep the good work.
William F.
1 out of 5
3/24/2026
Never got my car washed after a simple oil change and tire rotation. Dealership had a Party for itself, how about sticking to the basics?
Elsa R.
5 out of 5
3/24/2026
I like this center. Kindly , professional and helpful people
Trung N.
5 out of 5
3/24/2026
Very good
Oswald J.
4 out of 5
3/23/2026
Stop trying to get me to trade my vehicle.

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