Cory was the best very professional and very knowledgeable with your vehicle issue also keeps you up to date on what is going on during your service couldn't ask for a better service advisor
The team is amazing! They even engaged with Jorge! I have never had a bad experience with you guys. All of the staff are very friendly.
She didn't contact me because she doesn't know what happened. The poor internal communication between departments is obvious. In this case, it seems the service department is only focused on sales and not on customer satisfaction.
Caitlin was friendly, professional and thorough.
This was the third trip we had to make for the same exact recall. This last appt was not necessary as we already had it fixed but we had gotten a call telling us a special order came in and needed installed. A total waste of our valuable time to come in and sit there w a sick kid for another appt.
Corey was diligent in getting my warranteed part fixed for me
Hi. I did not receive my email to complete a survey yet for my service visit today. I am sending this as I want to give you my feedback as soon as possible. First, let me say that Angela Malave was wonderful. She was quick to respond, cordial, and knowledgeable. Great customer service representative for your company. Now, for the service technician or mechanic, I do not know who that was. I brought my car in because I was experiencing intermittent kicking as I was driving. I was concerned that it may be the transmission. When I received the call from Angela, I was told that it was not the transmission, but it was an issue with spark plugs and ignition coil. Also, I was told that two tires had bubbles and the other two were needing replacement, also. I thanked her for the help and let her know that I would be taking care of all of this outside of Kia. I picked my car up this afternoon and it drove horribly. The kicking was not occurring but now the car was shaking as I was driving so much that I felt I had to hold onto the steering wheel as if it was a roller coaster bar. I don’t know what your mechanic, technician, or whatever role that person is in did but something was done to the vehicle that is causing it to shake the way it is. And now my engine light is on! It was not on before my service visit. Now I’m stuck with no vehicle until Monday when I can get it checked!! If you look at my past surveys, you will see that I have been dissatisfied with your service department in the past. I have been a loyal customer to Bev Smith Kia. I still have plenty of miles to go for my 100,000 mile warranty to be covered. That is the only reason I will be back to your facility. I will add that your sales staff is very good. I am in a customer centric business and it upsets me, if at any time, one of my customers is not happy. Maybe there’s some coaching and training needed for your technicians.
Lucy K
Angela was very pleasant. She kept me informed on what was going on and how long it would possibly take.
Catlin was very helpful told me every thing that was going too be done on the car
Angela was great. I have issue with coming to get car because they said it was ready and car had same problem i brought it in for. It did get fixed. It is running properly as of now.
Friendly. Good communication and work was done on time.
Caitlin was great, completely satisfied
Angela is the best! I never wait very long for my service. Very happy with Bev Smith Kia and Angela.
Caitlin does a great job, and she's very nice.shes just an awesome person.!
I was totally satisfied with the service at Bec Smith Kia today everyone was very professional and helpful.
They rotated my tires , I didn’t ask for that!
The tech should have noticed that the Kuhmo tires were replaced with Michelin tires and they were just installed.
They better have rotated them front to back so rotation remains the same. If not, you will be buying me 4 new Michelin tires when they fail because of damage!
Caitlin was very efficient and professional. Very satisfied with my experience.
Caitlin was great but we did have to wait over 4 hours which we thought was a little ridiculous. all in all we were fine . Hopefully next time will be better .
Social