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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4942 reviews 63%
4 star 1587 reviews 20%
3 star 194 reviews 2%
2 star 556 reviews 7%
1 star 574 reviews 7%
Review Us
Rodney W.
5 out of 5
10/20/2022
Fast friendly service Department.
Robert C.
5 out of 5
10/19/2022
Excellent service as usual, and Lance was great five stars
Linda S.
2 out of 5
10/19/2022
My car was not vacumed have you stopped doing this????
Maryclaire O.
5 out of 5
10/19/2022
I was completely satisfied with Lance, he kept me updated on my vehicle. I would say he is a keeper.
Eileen E.
3 out of 5
10/19/2022
Service was fine. Not thrilled to hear it would cost $800 to have my backup camera fixed.
Peggy L.
1 out of 5
10/19/2022
It was a busy day for ya’ll but I had to go ask for my car and to start with the gentleman couldn’t find it. He then checked if the keys were up front and they were hanging there. He said he would have it right up for me and he did.
Donna C.
5 out of 5
10/19/2022
Seth was great. He explained everything and even helped me pair my phone with the vehicle. He is an asset to your company...
Sherry Harrelson.
4 out of 5
10/18/2022
Above and beyond our expectations in service and friendliness! We’ll definitely be back.
Brad T.
5 out of 5
10/18/2022
She's a great asset to your team. Professional & courteous. Always with a smile. Very nice person to have as my contact person while I awaited service to my car. Thank you for delivering a wonderful experience.
Meagan C.
5 out of 5
10/18/2022
Bobbie Jo was fantastic. She was very nice and was easy to get along with. She made the experience very pleasant. I wish to have her on my next visit.
Maria C.
5 out of 5
10/18/2022
Very please with the facility and the staff. The wait does not feel long when you have a Tv, Treats and coffee. Lol. The staff attentive and sensitive to my needs. Thank you Kia
Cathy C.
5 out of 5
10/18/2022
Very nice young man. Explained everything .
Linda C.
1 out of 5
10/18/2022
There is problem with the front end. When driving on the highway, when you go to slow down and stop the car bounces like the tires aren’t meeting the road and it’s very scary trying to stop it. The mechanics had the car for probably half an hour and said they don’t know what’s wrong with it. However, I have made my family aware that I have taken my car to Kia and that is a problem they’ve all experienced it and if anything happens to me as a result of this vehicle malfunctioning I am almost certain there will be some kind of litigation.
Rose A.
5 out of 5
10/17/2022
He was great you need to review your service department. Needs attention
Nancy F.
4 out of 5
10/16/2022
I could not ask for a better service advisor than Lance. I shall fill out the survey. Thank you
Virginia R.
5 out of 5
10/16/2022
Always very efficient,friendly.
Trevor G.
1 out of 5
10/16/2022
Received smaller tires than requested, horn wasn't fixed, and did not receive my car back washed and vao
Diana S.
5 out of 5
10/16/2022
I am always satisfied when I bring my car in. The staff is always friendly,courteous and professional
Alfredo S.
5 out of 5
10/15/2022
She was awesome ???????? thanks JoJo
Alejandro B.
4 out of 5
10/15/2022
100% thank you!

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