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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4942 reviews 63%
4 star 1587 reviews 20%
3 star 194 reviews 2%
2 star 556 reviews 7%
1 star 574 reviews 7%
Review Us
Mark S.
2 out of 5
12/2/2022
No I want the ne of the owner. You have a rude cashier with an attitude. She told me I have a problem. Talk to your manager there. I spoke to him about the issue. I probably will not continue doing business with Bev Smith Kia. .
Patricia D.
2 out of 5
12/2/2022
Third time seperate associate two supportive supervisors doing noting walking around acting like they are working no longer a friendly dealership I have purchased two vehicles from them no more
Daniel B.
1 out of 5
12/2/2022
Service by Joseph left me with a very bad taste in my mouth. Customer Service was horrible.Lack of communication was beyond frustrating. Telling me he could get me a car rental and then denying he ever told me that set me off. While venting my frustrations to him, he just bantered back and forth with me, making the situation even worse. We were told the car would be ready on Tuesday to never get a call to come pick it up and when I finally called the following day, was told the part just arrived and it would be done by end of day Wednesday. If I ever get treated that way again, I will go to headquarters and will never do business with Kia again.
William A.
5 out of 5
12/2/2022
Joseph was great. He went above and beyond to accommodate us. Very courteous and polite.
Patricia N.
2 out of 5
12/1/2022
It took 3 hours to get an oil change and tires rotated! My rep Joseph was wonderful! Not sure what the service people are doing!
Crystal D.
2 out of 5
12/1/2022
Doesn't listen to concerns, says no one there qualified to look into my concern because it was to late in the day and only oil techs were there and they did not deal with that of what I had a concern about. Then comes back and told me the looked at it and didn't see a problem? Like who did u have look at it , the unqualified oil techs u told me about earlier? Lol what a joke. Love kia have always hated the service department!they don't care!
William H.
5 out of 5
12/1/2022
Aaron is very professional and I highly recommend using his protocols in how to keep customers happy. I had a sticky situation and he stepped up and took care of it. Very grateful.
Karen E.
5 out of 5
12/1/2022
Very happy with my service job at dealer ship, with Seth Tyler calvanese
Steve K.
5 out of 5
12/1/2022
Great experience all around
Margaret F.
2 out of 5
12/1/2022
I was never treated by my service person. My car sat for an hour before it was taken in. At the end of service my car was just parked in the pickup are and no one told me it was ready. It was a terrible experience.
Irma H.
5 out of 5
12/1/2022
Thank you to all
Joyce C.
5 out of 5
11/30/2022
Very courteous and respectful. Went so far out of his way to help me solve my issues. Patiently explained everything, and a great attitude through the whole process.
David G.
5 out of 5
11/30/2022
Na
Archie A.
5 out of 5
11/30/2022
I WAS VERY SATISFIED WITH THE SERVICE.
Gale G.
2 out of 5
11/30/2022
He got the wrong job
Ian L.
4 out of 5
11/30/2022
Aaron is a good service advisor. The dealership is nice and clean too.
Olivia J.
5 out of 5
11/29/2022
He was really sweet and got me fast.
Candace K.
5 out of 5
11/29/2022
Seth does a great job. He is a real asset to Bev Smith Kia.
Edgar J.
3 out of 5
11/29/2022
Price of oil change is ridiculously high
Pamela C.
5 out of 5
11/29/2022
Job well done

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