Thank you for service, actually traded the car in after the great service work performed. Thank you.
I arrived at 2:15 for a 2:30 appointment for routine oil change/maintenance! At 4pm I asked about my vehicle and was then told it hasn’t been touched yet but was going to be the next one! I asked for my vehicle back and left. Then to get a text it was completed ! I will never come back. It has always taking a little bit but never like this! Several other customers were complaining also sitting there for hours!
Caitlin was excellent to work with, thank you!
Fred was very pleasant and professional...answered any question I asked. He is an asset to the Kia team
Pablo was very professional!
Pablo is friendly and professional
Joseph junior Stephen did an amazing job he really went above and beyond. He needs a raise
Had appt at 1:30 - car wasn't seen till after 3:30... service manager frank was NOT helpful... operator Mia was very helpful but the service was terrible. Some waiting walked out. I bought my car and had it serviced with you for many years very disappointed and also wanted to know about my tires and battery for life program and when I'm due... I received multiple texts to remind me and confirm appt but there was no common decency to let us know you were running behind 3 hours - instead service manager was rude to my husband and never updated him. I had to call dealer manager who was unavailable (still waiting for a call back) and finally got to reception who put us in touch with service manager who finally helped. Cars were arriving and being seen before mine for hours. I have been a faithful owner. I hope this was just a bad day for all. Still waiting to speak with dealer manager to call me back ****-****-xxxx
Always the best customer service…
Justin was fantastic and has excellent customer service skill. He is an asset to your team!
3 hours for oil change and rotate tires and even though paperwork says tire pressure was checked all 4 tires had different pressure 28 psi,29psi, 30 psi 31 psi. None at recommended psi.
Joseph looks after his customers like they ate part of his family . His service is first class
Best ever and my suv was washed and beautiful
I felt complete trust and confidence in Fred Madorma in making my service a great experience. He has been honest and very helpful in making sure my Kia is in good condition. Thank you for asking
I didn't like the severice at all and it was not Joseph fault he would continue to be my service man
I appreciate everybody that works there and everybody is great ????
Fred was great
Very professional and honest
Good Service Nice People Thank you ????
Justin was on top of my first Kia maintenance experience! I got in and out of there in a timely manner and he definitely made my experience great and personalized. Thank you, Justin. I will definitely be back to see you for my future maintenance needs. 10/10 do recommend.
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