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Real Reviews From Verified Customers

Service Center Review Summary

5 star 640 reviews 64%
4 star 193 reviews 19%
3 star 28 reviews 3%
2 star 67 reviews 7%
1 star 66 reviews 7%
Review Us
Jennifer C.
5 out of 5
10/9/2021
Timely and excellent service
Hoyoung L.
2 out of 5
10/8/2021
I was there for 3 hours and more for a simple oil change. I made an appointment as well. You showed no respect for my time. I am very disappointed in the service
James H.
5 out of 5
10/8/2021
Service was excellent
Mary M.
1 out of 5
10/8/2021
Had an exterior rear light out. I had to ask a stranger, coming in for service, if he could tell me I’d the rear light we’re working before leaving the dealership. Had to wait way to long between settling my bill and actually getting the keys to the car. Also, my address on the invoice as well as my email address we’re wrong. However the 2 mail promotion pieces I got had the correct address. Just saying you need to update your records.
Joseph P.
2 out of 5
10/7/2021
Windows are not working
Cora A.
4 out of 5
10/6/2021
I am completely happy with the service I didn't have to wait they took my SUV at my appointment time.
Oluwatosin D.
1 out of 5
10/6/2021
Held my car for days over a weekend without prior notice and deflecting responsibility
Patrece K.
4 out of 5
10/6/2021
Eduardo was kind and professional.
Juan R.
5 out of 5
10/2/2021
Thanks Paul Gomez for his kindness and service
John V.
5 out of 5
10/2/2021
I was good thank you
Michael M.
5 out of 5
10/2/2021
Satisfied with the work and communication
Barbara B.
5 out of 5
10/1/2021
Car looks great and runs great!!!!
Jessica A.
1 out of 5
10/1/2021
Sat for an hour for a scheduled service to be told my car was not going to be maintenance on last Saturday. My car SAT for an HOUR! I was asked to reschedule and my only time to take care of this is on a Saturday. This was a waste of my time. No discount or free service provider if I were to return. Just disappointed and will never do service here again.
Christina A.
2 out of 5
10/1/2021
I mentioned what occurred in regards to the unfriendly manner of the lady that checked me out briefly via the text message survey sent. thanks.
Steven H.
5 out of 5
10/1/2021
Thank you for the great service!
Robert B.
5 out of 5
10/1/2021
Trey is service advisor I've never had the pleasure of working with in the years I've been going there for service. And after working with him this one time, I would be content if he the only one In the little cube office every time I go in. Just seems like a genuine,personable guy that's about the customer and people like Trey hard to find. DONT LET HIM GET AWAY .
JAMES C.
3 out of 5
10/1/2021
Don't ask me about a trade in.
Oliver H.
4 out of 5
9/30/2021
Iam satisfied with the service i received.
Andrew K.
5 out of 5
9/30/2021
Paul is one of the most professional person of Kia service team. I am glad he takes care of my car when I need a service of my car at KIA of Plano.
Mikala K.
5 out of 5
9/30/2021
Trey provided excellent service from the very beginning, the moment he answered my call to schedule me an appointment to bring my car in. He was very respectful and informative. When I went into the service department to drop off my keys I was greeted with a friendly smile, I felt welcomed! He genuinely looked like he wanted to be there and enjoys doing his job! He is the perfect example of excellent customer service!

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