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Real Reviews From Verified Customers

Service Center Review Summary

5 star 640 reviews 64%
4 star 193 reviews 19%
3 star 28 reviews 3%
2 star 67 reviews 7%
1 star 66 reviews 7%
Review Us
Diane V.
1 out of 5
9/30/2021
Took too long and kia front end emblem was not addressed.
Donnie F.
5 out of 5
9/29/2021
The service department advisors are amazing.
Ethan L.
5 out of 5
9/29/2021
Thanks for the service, car runs well and I got my inspection
Alvo H.
5 out of 5
9/29/2021
NA
Randy D.
5 out of 5
9/29/2021
Eduardo **** took care of me and my Soul like a champion. Quality service and fast communication was awesome. I make my living as a courier and he helped keep me rolling. Many thanks Eduardo.
NORTH PARK.
2 out of 5
9/29/2021
U guy's have had ons of the companys security cars for more then 3 months still have not got it back yet even tho we o k the repairs we had another pick up today because of taking to long for a alt replacement so we had it pick up today took it back to NTB for that an it will be ready tomorrow .paul gomez is taking to long .my Boss is not a happy guy at this time.we need the othsr car finished asap.
Kristen L.
5 out of 5
9/29/2021
Kirk is always great and helpful- I trust he is proving the best customer service.
Erica H.
2 out of 5
9/29/2021
There is literally too much to even put into words how bad the experience with Paul and his lack of service. We have been dealing with an ongoing problem since March relating to services we pay for that we’re offered by your finance person……I’m wanting to take this to corporate, so if you really value my opinion as a customer, call me at +****-****-xxxx
Sandra T.
3 out of 5
9/25/2021
I don’t think I want to trade, however
Natalie S.
5 out of 5
9/24/2021
Completely satisfied with Trey's service expertise. Great job and great communication!
Melissa M.
1 out of 5
9/24/2021
We've been waiting almost a month for the part to come in. Which I can understand sometimes that takes a while. But the communication and following up was horrible! I've called multiple times and never received a phone call back when I asked to get one back but yet he never called me back. I had to come in physically and ask about my part and ask What was going on. I'm not upset about the part being coming in late but not returning phone calls Is BS
Jessica S.
4 out of 5
9/24/2021
Edwardo was excellent. After having a scheduling issue he helped me to get an appointment that would work for me and talked me through a few thing, since I am new to Texas.
Ruby D.
5 out of 5
9/23/2021
Very satisfied
Kathryn B.
4 out of 5
9/23/2021
Thanks. Would love to see what I could get for my 2017 Kia if I did a trade in. Thanks.

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