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Real Reviews From Verified Customers

Service Center Review Summary

5 star 640 reviews 64%
4 star 193 reviews 19%
3 star 28 reviews 3%
2 star 67 reviews 7%
1 star 66 reviews 7%
Review Us
JOSE P.
1 out of 5
1/7/2022
My car is still in fact broken. Same issues after picked up. It was in the shop for two weeks. And I was told to come pick it up everything fixed. Nothing was fixed. I was stranded on the side of the highway due to kias service’s. This is unacceptable.
Belinda T.
5 out of 5
1/7/2022
Very pleased
Natalie W.
5 out of 5
1/7/2022
As usual Paul does his job well!!
Vickie E.
1 out of 5
1/6/2022
Ya kept my car for two weeks and stated that they found nothing I had told ya that the fuse for the turning light on the right side in front was not working and I didn’t even get that fixed I would’ve paid for it they did nothing to my vehicle but just keep it it was a horrible service I’ve ever had never again by Kia
Jennifer R.
5 out of 5
1/5/2022
Super nice!
Dawn M.
3 out of 5
1/4/2022
The service was satisfactory however I was disappointed that the car was not washed/vacuumed with my oil and tire rotation service that was done.
Rachel D.
5 out of 5
1/4/2022
Staff was friendly and with the pandemic, everything was clean. I saw workers coming out to disinfect as well. Will definitely come back and refer! Thank you!!
Lajuan W.
5 out of 5
1/4/2022
Thank you. PAUL WAS AWESOME AS ALWAYS AND ATTENDED TO MY NEEDS AND CONCERNS
Emma R.
4 out of 5
1/4/2022
Kirk Sparks was great and really made the process easy. I’m really glad he told me about the shuttle service Kia offers. It made it easy to wait out the two hour wait. Give him extra PTO!
Natalie W.
5 out of 5
1/3/2022
Paul Gomez is great. Everytime I need service for my vehicle he goes above and beyond...give that man a raise!! Only advisor that cares
Nikki N.
3 out of 5
12/31/2021
He supplied wonderful customer service. Came out told me what was causing the leak with my windshield washer and what needed to be replaced and what it was cost. Alerted me later that my car was almost ready and came back letting me know when it was.
Fernando R.
5 out of 5
12/30/2021
I would like to thank Trey for the warm welcoming on the day of my service appointment. He was friendly and solicitous. Great service by the Central Kia team too.
Duane W.
4 out of 5
12/30/2021
Kirk took care of 2 recalls on my Seltos (not the 1 I came in for) and had the car back 2 me in the 2 hours he estimated.
Reji M.
5 out of 5
12/28/2021
Very pleased with service received from Paul.
Titus B.
5 out of 5
12/27/2021
Yes
Randy D.
5 out of 5
12/24/2021
Kirk Sparks is an excellent service representative for your company. A+
Dale M.
1 out of 5
12/24/2021
Again, I had a 7:45 appointment for an oil change and it took more than two hours. I could have my oil changed at many places in Plano and it would take less than 30 minutes.
Cammie R.
5 out of 5
12/22/2021
Staff very helpful and service completed in a timely manner, thank you!
Savion L.
2 out of 5
12/22/2021
Hire additional staff to call owners about their vehicle status. If the repair queue is too long, just say so that it will be a while before they can get to it. Have a better sitting area for dropping off the vehicle. Don't make repairs without the approval of the owner.
Donna W.
5 out of 5
12/22/2021
Great job! I love my Kia!!!

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