Put the customer first when it comes to shuttles. Not to run erands for the staff like picking up food or plates and napkins when custo.ers are waiting to be picked up.
The problems are still the same. I thought Kia are bad cars.
George was awesome! He was friendly, helpful and a great communicator.
The service department is a **** joke. It took over 5 hours to get my vehicle back then they still had the nerve to charge me over $300 for their absolute dog **** service. **** you all for ruining my Saturday with your extremely slow service and for completely overcharging me for it. It was just a simple oil change for fucks sake. **** you all!!!!
I am not victor my name is Jovanni Molina I don’t own a Kia at all someone is using my phone number for some reason
Michael is a true asset to Covina Valley Kia. He gives outstanding customer service.
Eric was great, he is always very helpful and goes above and beyond to make sure my vehicle is in good hands.
I've been a happy customer since 2014 when I purchased my car.
It took way too long for the service! If you could let us know that it will take 3-4 hrs then we could have planned our day better
Excellent service. Danielle kept me posted of the progress of the service being done. They also made sure the car had all the recalls done. Thanks for your assistance!
Overall great customer service
The service took twice as long as I was told when I made the appointment.I was prompt so I don't understand why I was made to wait so long to basically rotate my tires also my text wasn't answered when I had a question. So as a result since my next service call isn't free I will be going to a local kia dealer.
Always satisfied with Matt help. And service. Very informative always updating on the car. Very satisfied with Matt service.
Great customer service; friendly guy;
Mike was a true professional through and through. Never giving me any unnecessary information and just what was needed. The process was smooth and easy, along with the loaner vehicle provided by Trish. Mike is an excellent asset to any organization, and an owner should be proud to have him on their staff.
Everything is OK. Thank you
The service was very good Michael was very helpful and I was in and out in about 2 1/2 hours so that was very good but the service I have always gotten at Covina Kia has always been excellent thank you so much Michael for being so helpful and kind it is greatly appreciated.
Danielle was great. Thank you!!!
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