Mike takes care of my car needs
Thank you
Will make sure to provide a positive review for The dealership and Daniella. She seems to be a very good employee. P
Danielle was great and extremely helpful! The one thing I would’ve loved was if they had ordered the correct tire mobility kit(recall) when it first was ordered. This is the 3rd time they’ve had to order it as my car is a GT Line and it’s a bit frustrating. I would think they would know which model of car they are ordering for…But I’m happy that I will be getting the correct one soon. I did get two new tires and was happy she found a coupon for me. However the rims seem to have some wax or something and look very dirty for the tires that were maybe rotated? I’m not sure but it that is within normal then I would’ve like to know but rims on one of the tires look dirty and encrusted with something. I thought it was scraped up but I have to look closer. It seems like some wax. I was surprised to see that. I thought at least, the rims would have been polished and looking good. Not sure why that is. I did really appreciate Danielle’s service and I can tell the dealership did change owners. Far better service.
Ernesto was such a great service advisor. He managed to take of my personal dilemma while still being able to provide the services necessary to my TILLY.
It was a very long wait from 1:30 pm to 5:45 pm. I had never paid so much for service.
Dealership has poor excuse for no more courtesy wash,,,,
Helpful and professional.
Great job. Everyone was very nice
There was spilled in my engine, the oil filter wasn’t cleaned properly. 2 screws were left loose. My bottom engine cover was left dangling.
I’ve been coming here for years, and this lack of incompetence from the tech felt intentional. Or not trained properly.
Glad to do business with Mike
Eric was great. Service done on time as promised
I was very disappointed when I tried to pick up my car after service. However, I waited MORE THAN 30 minutes after I paid the service. I did not know why it was taking too long. I even asked service inside why is my vehicle not available and no one came to me for an update that they were still looking for my keys. After a while, one of your service reps found my keys behind the printer area.
I did not like my experience for this service because I was late for my next appointment after not getting my car in a timely matter. Also, your service representative, Ernesto Gil is very difficult to understand. Please advise him he can improve by having clearer speech. Sometimes I cannot hear what he’s saying and it ends up mumbling his words.
It’s a pleasure working with the Kia family ! Erick very pleasant
Extremely disappointed with the service at Covina Kia over the last 3 1/2 weeks, particularly with the associate that was holding my car issues (Erik Perez) Lack of communication and a failure to disclose necessary repairs lead to an overall horrible experience with Covina Kia. Engine was swapped and 10 seconds after driving off your lot, my engine light was on. Turns out the O2 Sensor you charged me for is still giving off the same code that caused you guys to swap out the previous O2 sensor in the first place. Unfortunately, this means, I'll have to return to you store and possibly continue with the horrible customer service that your store has provided me with over the last 3 1/2 weeks. Hopefully, I'll deal with a different associate. Fingers crossed. If anyone contacts me, I ask that it be anybody other than Erik Perez. Thank you
Did not wash my car
Windows weren't clean
Great Guy!
Had the best service, was very impressed and happy with my experience.
Thank you George!
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