The initial service advisor Robert who checked me in was a bit unfriendly
Everything was amazing at Kia Covina. I will definitely be coming back again. George was a great help!
Great customer service and fast turnaround.
Our car was at Kia for 3 weeks. We got minimal updates, no replies to messages or voicemails, and had to drive over to get an update. Despite making multiple requests for a loaner car we got no correspondence apart from being told “ xyz” will reach out to you. Overall it was a highly frustrating and disappointing experience. The car was also returned dirty with the foot mats being out of position and a really bad smell inside the car.
Michael has great customer service.
I was happy with my experience at the dealership
Alberto was very experienced and efficient to provide feedback about the service provided to my Kia Sportage.
George was great! Very nice guy! Very helpful!
George was really attentive and friendly. Very clear communication from him and would come back to Kia for service. Thank you!
Mr. Kasem was friendly and helpful. Which I greatly appreciate. K. Morgan
Eric explained everything clearly and quickly. He was kind, respectful, and overall very helpful.
The process you have in place now works well. Eric is a good person to have in his position. He is very through at what he does. Explains ‘what’s next.’ Enjoy this day!!
Eric is so nice! I will forever get my car serviced there simply because of him
Excellent service amazing customer service
George provided excellent customer service and provided timely updates on vehicle. I was disappointed that the technician failed to re-install the cabin air filter. I didn’t notice it until I drove away and the clips that hold the glove box up came falling off my dashboard. I understand they wanted to inform me that the cabin air filter needed to be replaced, which I declined as I could do it myself, but put it back prior to having the car ready for me. I decided not turn back and go to the dealer as I had already spent over 3 hours waiting for my service to be completed. Thank you.
Eric Perez provides excellent customer service and was very professional.
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