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Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 3173 reviews 62%
4 star 929 reviews 18%
3 star 127 reviews 2%
2 star 480 reviews 9%
1 star 420 reviews 8%
Review Us
Gary C.
4 out of 5
7/1/2026
he is very helpful and help me to pre-order a part so that I don't have to wait,moreover, he is also very informative on all the aspect that I ask
Vuiting C.
4 out of 5
7/1/2026
I received a top rated service from Eric Perez when I brought my Sorento in for maintenance service. V T Chin
Yen S.
4 out of 5
7/1/2026
Service staff were nice and courteous but the dealership should work on answering the phone calls It has been very challenging to reach anybody at the dealership since nobody's answering the phone
Maria L.
4 out of 5
6/30/2026
Ok i will wait for the survey, the service was great!!!
Shadi S.
5 out of 5
6/30/2026
Thanks to George Kasem for his support and follow up, he really give a great insight
Tracy B.
5 out of 5
6/30/2026
Everyone was friendly and helpful.
Martin G.
4 out of 5
6/29/2026
Service was completed at the provided estimated time of completion.
Jessica C.
5 out of 5
6/29/2026
Very good service!
Michael V.
5 out of 5
6/29/2026
Everyone was very attentive and helpful.
Jennifer E.
1 out of 5
6/28/2026
Prices are ridiculously high
Jimin P.
5 out of 5
6/27/2026
Eric was 100% responsible for the car service from the start to end. Thanks Eric!
Michael G.
5 out of 5
6/27/2026
Michael did an excellent job!
Maria G.
5 out of 5
6/27/2026
I love customer service from the KIA’s staff. Everyone makes feel part Of KIA family. Thank you again for all your support.
Aaron E.
1 out of 5
6/27/2026
I requested the engine to be checked for oil leaks on top and side of the valve cover
Carlos A.
2 out of 5
6/27/2026
Our telluride has been in the shop for 2 weeks and still have not heard anything back. Also the loner we received was too for our family. We requested an SUV and never heard back. It’s been inconvenience to my family and I to be gettin around in a small compact car.
Jesus R.
3 out of 5
6/26/2026
No me isieron a lo que iba me isieron otra cosa
Madison G.
4 out of 5
6/25/2026
Emilio was wonderful thank you! I had a great experience coming in for an oil change.
Louie S.
5 out of 5
6/25/2026
Excellent service and very respectable people
Frank M.
2 out of 5
6/25/2026
Eric was very nice and I have no complaints about his kindness and professionalism. However, when I called and spoke to the operator that transferred me to the service department I clearly stated I wanted a regular service (updates, alignment, etc) done on the car as well. When I drove off the lot the service and map update popped up on my screen. Up to this point I have been very satisfied with KIA of Covina.
Myla S.
2 out of 5
6/24/2026
Had no communication throughout the time my car was there, very rude customer service from my advisor, Mike.

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