Muy mala esperiencia con este servicio. Desde el principio se nos dijo que ahí no es parking y no podíamos dejar nuestro carro.
Nos tuvieron con mentiras acerca de problema… tuvimos que rentar carro, pues no se nos proporcionó ninguno.
Al final tuvimos que comprar un carro usado pues no podíamos esperar más
Sin carro no se puede ir a trabajar
No creo volver a comprar con Kia ni recomendarlo a familia ni amigos.
La reparación fue carísima ! Casi 2.000 dlls.
Matt was very professional. I didn’t know I would have to leave my car for a few weeks just to get it looked at.
Lexi was very helpful and professional.
It didn't take as long as I was quoted.
The ride home and pick up is very convenient. The driver was very alert and helpful. The receptionist was very friendly and helpful as well. Thank you very much!
Some spare change disappeared from the front console. Not a big deal monetarily but it shouldn’t happen.
I was very satisfied with the service. The whole team at KIA Covina was very helpful, from the guy that checked me in as soon as I pulled up to check in with Michael Connley to the guys working on my vehicle. Thank you.
I have nothing but great things to say about Michael. He was very honest and forthright with the whole ordeal. I would gladly come back for service of any kind.
They didn’t do anything to my car because the person who help said that I need to left the car for 13 days that wasn’t told to me before I drove 40 miles and this car we use it for work I thought that you guys were going to offer a free rental but that didn’t happen either all they have to do was an oil consumption test
Matt **** was the person that helped me very very good and kind. Keep up the amazing work.
George was courteous and patient. Gave us needed information that we were previously unaware of regarding our vehicle.
Lexi was great. Very friendly, courteous and professional.
Staff was exceptionally friendly and helpful. Fully explained the service and provided realistic timetable on when the service would be completed. The Covina location has the best service staff in the local area..do you hear me Alhambra!
Mr. Matt Park received my car and processed the paperwork as I requested.
Thank you for the good job done.
All the service people were nice. The repair was done quickly.
George was great! Always have a good experience with service at Covina kia
1. Making an appointment here or at any Kia dealership was a hassle. What’s the point of the fantastic Kia warranty if it’s such a headache to get the car fixed?!
2. Our car was having issues hours after we drove it off the lot brand new. It took OVER A MONTH to get ahold of and schedule a service appointment.
3. What is the point of making an appointment if our car isn’t even looked at for an entire week?!? This makes zero sense to me.
4. A brand NEW, weeks old car should not have to be in the shop for OVER a week!!!!
5. This car was sold to us with issues, yet we had to pay over $600 out of pocket for the rental car because Kia doesn’t have enough loaners and Kia took over a week to fix the issues. We even paid for the extra warranty. Not our fault there aren’t enough loaner cars or staff to in the maintenance department. Shame on Kia for making us pay and wait for reimbursement to fix something that was your fault!!! Should absolutely be illegal.
6. Getting ahold of someone in the maintenance department to make an appointment and get updates was a nightmare. Horrible customer service.
Dealing with this Kia dealership and the others we talked to trying to get our car fixed was a HORRIBLE experience!!
What does it say about Kia automobiles of every dealership around us is so backed up with cars to be fixed they can’t even run decent maintenance departments? That so many Kias have issues it takes a week just to look at and diagnose a vehicle? Awful, just awful!
Took my car for fog light problem , 15 days later still not working.
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