Covina Kia Auto Repair Service

I was very satisfied

Matt was absolutely wonderful!! Great customer service and explained things to me when I asked. When Adam became a supervisor I was worried about who I would work with when I went in for maintenance because Adam was so good at his job and took great care of me. Matt was a nice replacement. Can’t say enough good things about him.

Fantastic customer service very outgoing with the customer knows how to keep a conversation going very welcoming.

Great experience today during my service appointment.

Very attentive, polite and professional.

Lexington was very fantastic

No service was done, no solution on recall. They did not even wash my car.they just wanted me out of there.

Thank you great service!

All fluids were not topped off.

Mike always gives me the best service possible. It turns out I needed to replace some thing but I thought it wasn’t covered under my service contract. He discovered it was covered so was able to replace the part with no cost to me. he is in number one top service person you have, and he will always be the person I ask for.

What is the point of an appt at 1030 if my car does not go back for service for two hours. “Express service” is a laughable name when it takes nearly 4 hours for an oil change. Super disappointed

The over all treatment of KIA covina is horrible. Mike in Service even worse.

Satisfactory service

Great service department. They are friendly and helpful.

Really appreciate the level of service Matt provided, I will keep coming back because of him!

George lied to me about my car being washed and after I made it clear to him that it was not washed, they took the next 5 minutes to wet my car with the water hose and did not even dry the car or wash with soap so thats not very professional or satisfying. Makes me rethink if my recalls were even properly dealt with.

Always great Service! Thank you!

My car was diagnosed incorrectly.I had two diagnostics done on my car within two weeks with different recommendations. Fee for 2nd diagnostic was reimbursed due to poor service which is why customer service representative recommended reimbursement. While waiting for 2nd diagnostic customer service representative did not return phone calls or texts in a timely manner. I had to tow my un drivable car back to my house due to poor workmanship and service.I am very dissatisfied with the service and just had my engine replaced due to engine recall. I was told that an engine failure could have happened as a consequence of not following “recommendations” that were never recommended. I could not be a more dissatisfied customer. The lack of professionalism and courtesy toward your customers is appalling. I will never purchase a Kia again.

Love mike and the team brought my car in at 830 was ready to go by 10 Great job guys

All good. Thanks!